JERSEY CITY, N.J., April 2, 2026 /PRNewswire/ — Fexa, the only truly flexible and intelligent facilities management technology, today announced the launch of FexaAI as a multi-agent platform, a suite of purpose-built AI agents that marks a defining moment for the FM industry. Facilities managers now have agentic sidekicks that help them capture cleaner data from the field, reduce repeat vendor visits, protect margin, and take control of operations across large, multi-site portfolios.
Designed for retail, grocery, and restaurant operators managing hundreds or thousands of locations, each agent guides store teams and facilities managers through a complete operational use case, from creating clean work orders to finding answers across your FM data, eliminating the need for manual reporting or disconnected AI tools.
The announcement comes ahead of the ConnexFM National Conference, April 19–22 in Orlando, FL, where Fexa will demonstrate the full multi-agent platform live for the first time.
From AI Assistant to AI Action
Fexa first launched FexaAI in October 2025 with its Work Order Agent, focused on improving intake quality at the source. Since launch, early customers have seen 70–80% organic adoption by store teams who choose the AI tool over traditional work order creation. The impact: FexaAI customers are resolving facility issues more than 25% faster while driving a 71% improvement in first time fix rates, evidence that AI-enriched work orders are changing how field service gets done.
With today’s announcement, Fexa is expanding that foundation into a broader multi-agent platform, and this is just the beginning.
Meet the Agents
The Work Order Agent guides store teams through creating clear, complete work orders by asking the right questions upfront, preventing unnecessary dispatches, reducing repeat truck rolls, and capturing clean data from the store the first time. In pilots across 100+ locations, facilities managers each recovered ~60 hours annually.
The Answers Agent lets operators ask questions in plain language and navigate directly to the right operational data across work orders, assignments, invoices and proposals from within the chat. Every result is scoped to their permissions and grounded in live data, giving operators the information they need to make faster decisions.
Together, they represent the first two agents in an interconnected platform where agents guide operators to act on information.
Why This Matters for Enterprise Operators
For leaders responsible for margin, uptime, and portfolio performance, FexaAI is built to meet this moment and deliver three immediate benefits:
- Protect margins by reducing unnecessary dispatches, repeat vendor visits, and avoidable R&M spend through cleaner work order intake at the source.
- Give facilities managers instant, permission-aware access to work orders, vendor costs, and notes so they can act without waiting on reports.
- Help lean teams scale by putting self-service tools in store operators’ hands, so facilities managers spend less time on intake and more time managing the portfolio.
What’s Next
“Our vision for FexaAI is to give facilities teams a collection of agent sidekicks that make them 10x more productive – such an exciting step in our multi-agent vision,” said Kurt Smith, CEO of Fexa. “Our agentic AI layer is embedded natively in Fexa’s most powerful differentiator – our agile workflow engine. It’s awesome to see the impact our lighthouse customers are already seeing in reducing R&M spend and streamlining store operations. Another reason why Fexa’s customers are able to grow their store count nearly 2x the industry average without adding headcount.”
Additional agents are already in development, extending the platform into proactive alerting, guided approvals, and real-time decision support. The vision: a connected system of agents that surface, guide and inform, with each agent capable of calling the others to compound value across the full facilities lifecycle.
Facilities and operations leaders attending ConnexFM National can see the FexaAI multi-agent platform in action during live demonstrations from Fexa in Orlando.
To schedule a 1:1 meeting with the Fexa team at ConnexFM, visit here.
Additional details can be found in our blog.
About Fexa
Fexa is the AI-native facilities management platform built for enterprise, multi-site operations. With agentic AI at its core, Fexa guides facilities teams to faster decisions, reducing costs, improving asset performance, and raising operational standards across every location. Purpose-built for retail, grocery, and restaurant operators managing hundreds of locations, Fexa’s portfolio includes Fexa CMMS, Fexa Trakref for HVAC/R and refrigerant management, and FexaLink, a no-fee vendor network. Learn more at www.fexa.io.
Media Contact:
Beth Mooney
Director of Customer and Product Marketing
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SOURCE Fexa
