Companies embrace workforce management and finance features to take on challenges in AI, transformation, competition for talent, ISG Provider Lens® report says
SYDNEY–(BUSINESS WIRE)–$III #HCM–Enterprises across Asia Pacific are rapidly adopting Workday solutions to modernize their technology stacks and remain competitive in complex, rapidly changing markets, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.
The 2025 ISG Provider Lens® Workday Ecosystem report for Asia Pacific finds that enterprises in many countries in the region are expanding their use of Workday beyond its core human capital management (HCM) functions to include modern finance tools and AI-powered talent platforms. The region’s technology advancements, complex regulations and persistent skills shortages are driving organizations to modernize their systems for efficiency, transparency and employee retention.
“Workday continues to invest in its partner ecosystem in Asia Pacific as demand for its solutions increases,” said Michael Gale, partner and regional leader, ISG Asia Pacific. “Enterprises are using the Workday platform to modernize business operations while meeting the expectations of digital-native workforces.”
In Asia Pacific, where fragmented legacy systems have prevented many organizations from adapting to changing markets, companies have seized on Workday’s unification of HCM and finance functions to break down technical silos, ISG says. The platform can become a single source of truth, providing real-time visibility into business operations that can improve decision-making and streamline processes. Combined with Workday’s cloud-native scalability, this gives enterprises the agility they need to compete in fast-growing economies.
In extremely competitive skilled labor markets across Asia Pacific, especially Australia and Japan, companies are sharply focused on attracting and retaining talent to remain competitive, the report says. Many organizations are adopting Workday HCM solutions to deliver an engaging employee experience from onboarding to career development. Features such as self-service tools and personalized insights are important differentiators for companies that rely heavily on talent for long-term growth.
Companies in Asia Pacific are under intense pressure to adopt AI and ML for advantages such as predictive insights, agile financial planning and personalized employee experiences, ISG says. This pressure is increasing as the region quickly moves toward closing the AI investment gap with North America and Europe. Many organizations are taking advantage of Workday’s embedded AI capabilities, including tools for talent management, skills-based workforce planning and financial forecasting.
“Enterprises in Asia Pacific increasingly view Workday as a business platform, not just an HR tool,” said Ashwin Gaidhani, analyst, ISG Provider Lens Research, and lead author of the report. “By combining localized compliance, modern finance and AI-powered workforce tools, organizations are becoming more agile and resilient.”
The report also explores other trends in the Asia Pacific Workday ecosystem, including growing provider adoption of Workday Extend for regional customization, and deeper partnerships with hyperscalers to improve scalability and data sovereignty in the region.
For more insights into the Workday-related challenges faced by enterprises in Asia Pacific, plus ISG’s advice for overcoming them, see the ISG Provider Lens® Focal Points briefing here.
The 2025 ISG Provider Lens® Workday Ecosystem report for Asia Pacific evaluates the capabilities of 29 providers across four quadrants: Transformation Services, Deployment and Integration Services, Performance and Optimization Services and Innovation on Workday.
The report names Accenture, Cognizant, Deloitte, IBM, Kainos, KPMG, PwC and Strada as Leaders in all four quadrants. It names Mercer as a Leader in one quadrant.
In addition, Huron and Intecrowd are recognized as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.
In the area of customer experience, Invisor is named the global ISG CX Star Performer for 2025 among Workday ecosystem providers. Invisor earned the highest customer satisfaction scores in ISG’s Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.
The 2025 ISG Provider Lens® Workday Ecosystem report for Asia Pacific is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Contacts
Press Contacts:
Laura Hupprich, ISG
+1 203-517-3100
[email protected]
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
[email protected]
