People-first AI with intelligent agent orchestration across UKG’s Workforce Operating Platform ushers in next generation of frontline experiences
LAS VEGAS–(BUSINESS WIRE)–UKG Aspire 2025 — UKG, a leading global AI platform unifying HR, pay, and workforce management, unveiled a bold vision for agentic and assistive AI at Aspire 2025, ushering in a new era of intelligent applications to transform and elevate the frontline workforce. Focusing on the unique needs of the frontline, UKG’s Workforce Operating Platform is harnessing workforce data, intelligence, and a people-first approach to create a future where agentic AI fundamentally reshapes the relationship between people, technology, and frontline work.
“Our Workforce Operating Platform is the engine that powers transformative experiences for the frontline, leveraging the world’s largest collection of people, work, and employee sentiment data to anticipate, guide, and act,” said Suresh Vittal, Chief Product Officer at UKG. “We are not focused on individual agents: we are orchestrating a network of agentic applications across our platform — and connecting to other platforms — that are built for the way people and businesses truly work.”
During Aspire 2025, UKG advanced its agentic application strategy with the launch of several breakthrough solutions. The Workforce Intelligence Hub — a first-to-market command center — provides end-to-end visibility into frontline operations, turning real-time insights and actionable benchmarks into results by activating AI agents that solve problems. Rapid Hire revolutionizes high-volume frontline hiring, compressing what once took weeks into just days. And Dynamic Labor Management senses changes in customer demand in real time, to automatically help managers redeploy resources in the moment to meet business needs.
“The data flowing through HR, pay, and workforce management provide the foundation for C-level business intelligence. As we enter the Age of AI, senior executives can turn data to decisions and proactively take action,” said R “Ray” Wang, Founder and Principal Analyst at Constellation Research. “By translating everyday workforce signals into real-time decisions and actions with agentic applications, organizations can make work smarter, more adaptive, and more human — a look at the next generation of frontline experiences.”
UKG’s agentic and assistive AI create great workplace experiences at each stage of the employee lifecycle by:
- Accelerating productivity and confidence for new hires, with onboarding agents that provide step-by-step, day-one guidance.
- Empowering employees with instant, personalized answers, through tools like the Policy Q&A Assistant and Benefits AI, which make HR info and coverage details accessible on demand.
- Protecting compliance and reducing risk, with agents that automatically monitor payroll for tax or withholding anomalies, safeguard meals-and-breaks compliance, and guide administrators through real-time corrections.
- Streamlining HR operations, as agents remove manual steps from processes such as promotions to ensure every change is fast, consistent, and accurate.
- Improving frontline worker experiences, with tools like Frontline Assist that offer quick access to schedules, punches, and PTO accruals — all from a single, conversational interface.
- Unlocking data-driven insights instantly, through Conversational Reporting that surfaces key workforce metrics in seconds.
Additional agentic applications are expected to be delivered throughout 2026, with UKG prioritizing agentic AI to accelerate deployments for customers, especially SMBs, and even delivering voice-driven experiences for employees to make completing workforce processes as simple and intuitive as using a home personal assistant.
Supporting Resources
- UKG Aspire is the official conference for UKG, the world’s Workforce Operating Platform, bringing together thousands of customers, partners, and influencers for three days of collaboration, learning, and networking.
- Each attendee who tags UKG and uses #UKGAspire on social media about the event will be entered daily for a chance to win a $100 Amazon gift card. Follow UKG on Facebook, Instagram, LinkedIn, TikTok, and YouTube.
- The Aspire Expo Hall is home to the next generation of frontline innovations for UKG’s Workforce Operating Platform, sponsored by Titanium sponsor Accenture, Diamond sponsors HyBridge Solutions and Mosaic Consulting Group, and Platinum sponsors Equifax, Google Cloud, HR Path, KPMG, RCM Technologies, and RSM US.
- Did you know? UKG’s Workforce Operating Platform is a Leader in the Gartner® Magic Quadrant™ for Cloud HCM suites and a Leader in The Forrester Wave™ Human Capital Management Solutions, Q4 2025.
- Learn more about UKG and its leading global AI platform for HR, pay, and workforce management.
About UKG
UKG is a leading global AI platform for HR, pay, and workforce management. Unifying award-winning solutions with the world’s largest collection of workforce data and people-first AI, UKG delivers unrivaled insights into today’s workforce, helping organizations in every industry turn data into decisions that elevate productivity, culture, and the customer experience. Trusted by more than 80,000 organizations across 150 countries, tens of millions of employees — from small businesses to global enterprises — use UKG every day. To learn more, visit ukg.com.
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