Press Release

TTEC Announces First Quarter 2025 Financial Results

First Quarter 2025
Revenue was $534.2 Million, down 7.4 Percent
Net Income was $3.2 Million or 0.6 Percent of Revenue
($13.6 Million or 2.6 Percent of Revenue Non-GAAP)
Adjusted EBITDA was $56.4 Million or 10.6 Percent of Revenue

Reiterates Outlook for Full Year 2025

AUSTIN, Texas, May 8, 2025 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the first quarter ended March 31, 2025.

“2025 is off to a good start with our financial performance exceeding plan. In the first quarter, we signed several new enterprise clients, grew the share of wallet with our embedded base, broadened our market reach with more complex digitally enabled solutions, built valuable partnerships with new CX technology partners, improved operational performance, and fortified the leadership team,” commented Ken Tuchman, chairman and chief executive officer of TTEC.

“While we are pleased with our first quarter results, many of our clients are adopting a cautious approach in the current economic environment. Due to the recent uncertainty in trade policy, it is challenging for any business operating on a global scale to accurately predict the future. As a result, we are staying close to our clients and remaining agile as we look forward to policy stabilization,” Tuchman continued.

FIRST QUARTER 2025 FINANCIAL HIGHLIGHTSĀ Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā 

RevenueĀ Ā Ā Ā Ā Ā Ā Ā 

  • First quarter 2025 GAAP revenue was $534.2 million, a 7.4 percent decrease compared to $576.6Ā million in the prior year.
  • Foreign exchange had a $6.0 million negative impact on revenue in the first quarter of 2025.

Income from Operations

  • First quarter 2025 GAAP income from operations was $24.2 million, or 4.5 percent of revenue, compared to $22.7Ā million, or 3.9 percent of revenue in the prior year.
  • Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $41.5Ā million, or 7.8Ā percent of revenue, compared to $37.9 million, or 6.6Ā percent of revenue in the prior year.
  • Foreign exchange had a $4.2 million positive impact on Non-GAAP income from operations in the first quarter of 2025.

Adjusted EBITDAĀ Ā Ā Ā Ā 

  • First quarter 2025 Non-GAAP Adjusted EBITDA was $56.4 million, or 10.6 percent of revenue, compared to $54.9Ā million, or 9.5 percent of revenue in the prior year.

Earnings Per Share

  • First quarter 2025 GAAP fully diluted earnings per share was $0.07 compared to $0.01 in the prior year.
  • Non-GAAP fully diluted earnings per share was $0.28 compared to $0.27 in the prior year.

CASH FLOW AND BALANCE SHEETĀ 

  • Cash flow from operations in the first quarter of 2025 was a positive $21.6 million compared to a negative $15.6 million for the first quarter of 2024.
  • Free cash flow in the first quarter of 2025 was a positive $16.2 million compared to a negative $29.1 million for the first quarter of 2024.
  • Capital expenditures in the first quarter of 2025 were $5.4 million compared to $13.5 million for the first quarter of 2024.
  • As of March 31, 2025, TTEC had cash and cash equivalents of $85.1 million and debt of $966.6Ā million, resulting in a net debt position of $881.4 million. This compares to a net debt position of $865.3 million for the same period 2024.
  • As of March 31, 2025, TTEC’s remaining borrowing capacity under its revolving credit facility was approximately $230 million compared to $95 million for the same period 2024.

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for TTEC Digital and TTECĀ Engage business segments. Financial highlights for the two business segments are provided below.

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

  • First quarter 2025 GAAP revenue for TTEC Digital was $108.0 million, a decrease of 3.6 percent compared to $112.0 million for the year ago period.Ā 
  • Income from operations was $5.9 million or 5.4 percent of revenue compared to $3.3 million or 2.9 percent of revenueĀ in the prior year.
  • Non-GAAP income from operations was $12.1 million, or 11.2 percent of revenue compared to operating income of $9.3 million or 8.3 percent of revenue in the prior year.

TTEC Engage – Technology-enabled customer care, acquisition, and fraud mitigation services

  • First quarter 2025 GAAP revenue for TTEC Engage was $426.2 million, an 8.3 percent decrease from $464.6 million for the year ago period.
  • Income from operations was $18.3 million or 4.3Ā percent of revenue compared to $19.4 million, or 4.2 percent of revenue in the prior year.
  • Non-GAAP income from operations was $29.4 million, or 6.9 percent of revenue, compared to operating income of $28.7 million, or 6.2 percent of revenue in the prior year.
  • Foreign exchange had a $5.5 million negative impact on revenue and a $4.2 million positive impact on income from operations.

BUSINESS OUTLOOK

“We exceeded our plan in the first quarter with both segments delivering strong results. In TTEC Digital, our client centric go-to-market approach, AI-enabled solutions and analytics, and multi-platform capabilities are resonating in the market. In TTEC Engage, we continue to focus on our top priorities, improving operational agility, providing digitally enabled solutions and optimizing our cost structure to further drive momentum,” commented Kenny Wagers, chief financial officer of TTEC.Ā 

Wagers continued, “We are pleased with our first quarter results and are re-iterating our full-year outlook. It is difficult to predict how the economic uncertainties will impact our existing clients and potential new clients, however, both our TTEC Digital and TTEC Engage segments are well positioned to navigate the current environment.”Ā 

TTEC Full Year 2025 Outlook

Full Year 2025
Guidance

Full Year 2025
Mid-Point

Revenue

$2,014M — $2,064M

$2,039M

Non-GAAP adjusted EBITDA

$215M — $235M

$225M

Non-GAAP adjusted EBITDA margins

10.7% — 11.4%

11.0Ā %

Non-GAAP operating income

$154M — $174M

$164M

Non-GAAP operating income margins

7.6% — 8.4%

8.0Ā %

Interest expense, net

($75M) — ($79M)

($77M)

Non-GAAP adjusted tax rate

38% — 42%

40Ā %

Diluted share count

48.2M — 48.6M

48.4M

Non-GAAP earnings per a share

$0.95 — $1.20

$1.08

Engage Full Year 2025 Outlook

Full Year 2025
Guidance

Full Year 2025
Mid-Point

Revenue

$1,556M — $1,586M

$1,571M

Non-GAAP adjusted EBITDA

$151M — $163M

$157M

Non-GAAP adjusted EBITDA margins

9.7% — 10.3%

10.0Ā %

Non-GAAP operating income

$101M — $113M

$107M

Non-GAAP operating income margins

6.5% — 7.1%

6.8Ā %

Digital Full Year 2025 Outlook

Full Year 2025
Guidance

Full Year 2025
Mid-Point

Revenue

$458M — $478M

$468M

Non-GAAP adjusted EBITDA

$64M — $72M

$68M

Non-GAAP adjusted EBITDA margins

13.9% — 15.0%

14.5Ā %

Non-GAAP operating income

$53M — $61M

$57M

Non-GAAP operating income margins

11.5% — 12.7%

12.1Ā %

The company has not quantitatively reconciled its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins, Non-GAAP adjusted tax rate, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company’s control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company’s 2025 financial results as reported under GAAP.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

  • GAAPĀ metrics are presented in accordance with Generally Accepted Accounting Principles.
  • Non-GAAPĀ – As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items.

EARNINGS WEBCAST/CONFERENCE CALL

TTEC will host a live webcast and conference call at 8:30 a.m. ET on Friday, May 9, 2025. You are invited to join a live webcast of the conference call by visiting the “Investors Relations” section of the TTEC website at www.ttec.com. If you are unable to participate during the live webcast, a replay will be available on the TTEC website.

ABOUT TTECĀ 

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company’s TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company’s TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company’s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company’s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

FORWARD-LOOKING STATEMENTS

This Earnings Press Release and related oral statements contains “forward-looking statements” within the meaning of SectionĀ 27A of the Securities Act of 1933, SectionĀ 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, profit improvement actions, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business, operational and financial matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.

In this Release when we use words such as “may,” “believe,” “plan,” “will,” “anticipate,” “estimate,” “expect,” “intend,” “project,” “would,” “could,” “target,” or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms “TTEC,” “the Company,” “we,” “us” and “our” and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2024 and any subsequent filings with the U.S. Securities and Exchange Commission (the “SEC”) which are available on TTEC’s website www.ttec.com, and on the SEC’s public website at www.sec.gov.

Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(unaudited)

Three months ended

Ā March 31,

2025

2024

Revenue

$Ā  534,228

$Ā  576,638

Operating Expenses:

Cost of services

414,547

453,818

Selling, general and administrative

70,037

74,575

Depreciation and amortization

22,698

25,145

Restructuring charges, net

1,996

249

Impairment losses

761

140

Ā Ā Ā Ā Ā Ā Ā Ā  Total operating expenses

510,039

553,927

Income From Operations

24,189

22,711

Other income (expense), net

(11,628)

(19,882)

Income Before Income Taxes

12,561

2,829

Provision for income taxes

(9,315)

(2,329)

Net Income

3,246

500

Net (loss) / income attributable to noncontrolling interest

(1,862)

(2,805)

Net Income / (Loss) Attributable to TTEC Stockholders

$Ā Ā Ā Ā  1,384

$Ā Ā Ā  (2,305)

Net Income Per Share

Basic

$Ā Ā Ā Ā Ā Ā  0.07

$Ā Ā Ā Ā Ā Ā  0.01

Diluted

$Ā Ā Ā Ā Ā Ā  0.07

$Ā Ā Ā Ā Ā Ā  0.01

Net Income / (Loss) Per Share Attributable to TTEC Stockholders

Basic

$Ā Ā Ā Ā Ā Ā  0.03

$Ā Ā Ā Ā Ā  (0.05)

Diluted

$Ā Ā Ā Ā Ā Ā  0.03

$Ā Ā Ā Ā Ā  (0.05)

Income From Operations Margin

4.5Ā %

3.9Ā %

Net Income Margin

0.6Ā %

0.1Ā %

Net Income / (Loss) Attributable to TTEC Stockholders Margin

0.3Ā %

(0.4)Ā %

Effective Tax Rate

74.2Ā %

82.3Ā %

Weighted Average Shares Outstanding

Ā  Basic

47,771

47,432

Ā  Diluted

48,225

47,587

Ā 

Ā 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)

(unaudited)

Three months ended

Ā March 31,

2025

2024

Revenue:

TTEC Digital

$Ā Ā Ā Ā  108,040

$Ā Ā Ā Ā Ā  112,031

TTEC Engage

426,188

464,607

Total

$Ā Ā Ā Ā  534,228

$Ā Ā Ā Ā Ā  576,638

Income From Operations:

TTEC Digital

$Ā Ā Ā Ā Ā Ā Ā Ā  5,864

$Ā Ā Ā Ā Ā Ā Ā Ā  3,288

TTEC Engage

18,325

19,423

Total

$Ā Ā Ā Ā Ā Ā  24,189

$Ā Ā Ā Ā Ā Ā  22,711

Ā 

Ā 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)

(unaudited)

March 31,

December 31,

2025

2024

ASSETS

Current assets:

Ā Ā  Cash and cash equivalents

$Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  85,135

$Ā Ā Ā Ā Ā Ā Ā Ā  84,991

Ā Ā  Accounts receivable, net

440,190

452,573

Ā Ā  Prepaids and other current assets

109,611

92,947

Ā Ā  Income and other tax receivables

20,301

21,785

Ā Ā Ā Ā Ā  Total current assets

655,237

652,296

Property and equipment, net

123,274

132,051

Operating lease assets

84,944

91,263

Goodwill

571,919

571,197

Other intangibles assets, net

157,098

164,808

Income and other tax receivables, long-term

24,279

31,781

Other assets

109,485

109,984

Total assets

$Ā Ā Ā Ā Ā  1,726,236

$Ā Ā Ā Ā  1,753,380

LIABILITIES AND EQUITY

Current liabilities:

Ā Ā  Accounts payable

$Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  77,406

$Ā Ā Ā Ā Ā Ā Ā Ā  84,180

Ā Ā  Accrued employee compensation and benefits

116,779

137,636

Ā Ā  Deferred revenue

70,675

64,752

Ā Ā  Current operating lease liabilities

32,116

33,358

Ā Ā  Other current liabilities

37,327

34,010

Ā Ā Ā Ā Ā  Total current liabilities

334,303

353,936

Long-term liabilities:

Ā Ā  Line of credit

964,000

975,000

Ā Ā  Non-current operating lease liabilities

65,236

71,008

Ā Ā  Other long-term liabilities

81,191

85,317

Ā Ā Ā Ā Ā  Total long-term liabilities

1,110,427

1,131,325

Equity:

Ā Ā  Common stock

478

477

Ā Ā  Additional paid in capital

423,368

420,181

Ā Ā  Treasury stock

(584,900)

(584,900)

Ā Ā  Accumulated other comprehensive income (loss)

(122,973)

(132,121)

Ā Ā  Retained earnings

548,001

546,617

Ā Ā  Noncontrolling interest

17,532

17,865

Ā Ā Ā Ā Ā  Total equity

281,506

268,119

Total liabilities and equity

$Ā Ā Ā Ā Ā  1,726,236

$Ā Ā Ā Ā  1,753,380

Ā 

Ā 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(unaudited)

Ā Three Months EndedĀ 

Ā Three Months EndedĀ 

Ā  March 31,Ā 

Ā  March 31,Ā 

2025

2024

Cash flows from operating activities:

Ā Ā Ā Ā  Net income

$Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  3,246

$Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  500

Ā Ā Ā Ā  Adjustment to reconcile net income to net cash provided by operating activities :

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Depreciation and amortization

22,698

25,145

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Amortization of contract acquisition costs

494

283

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Amortization of debt issuance costs

510

643

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Imputed interest expense and fair value adjustments to contingent considerationĀ  Ā  Ā 

(1,240)

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Provision for credit losses

251

(31)

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Loss on disposal of assets

316

510

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Impairment losses

761

140

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Deferred income taxes

1,913

(12,628)

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Excess tax benefit from equity-based awards

236

292

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Equity-based compensation expense

3,250

5,812

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Loss / (gain) on foreign currency derivatives

(68)

77

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Changes in assets and liabilities, net of acquisitions:

Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  Accounts receivableĀ 

14,189

(11,301)

Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  Prepaids and other assetsĀ 

(1,720)

3,094

Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  Accounts payable and accrued expensesĀ 

(14,204)

(25,845)

Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  Deferred revenue and other liabilitiesĀ 

(10,280)

(1,080)

Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  Net cash provided by operating activities

21,592

(15,629)

Cash flows from investing activities:

Ā Ā Ā Ā  Proceeds from sale of property, plant and equipment

127

25

Ā Ā Ā Ā  Purchases of property, plant and equipment

(5,406)

(13,473)

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Net cash used in investing activities

(5,279)

(13,448)

Cash flows from financing activities:

Ā Ā Ā Ā  Net proceeds / (borrowings) from line of credit

(11,000)

(42,000)

Ā Ā Ā Ā  Payments on other debt

(462)

(741)

Ā Ā Ā Ā  Payments to noncontrolling interest

(2,211)

(2,520)

Ā Ā Ā Ā  Tax payments related to the issuance of restricted stock units

(62)

(127)

Ā Ā Ā Ā  Payments of debt issuance costs

(1,100)

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Net cash provided by financing activities

(13,735)

(46,488)

Effect of exchange rate changes on cash and cash equivalents and restricted cash

(2,434)

1,847

Increase / (decrease) in cash, cash equivalents and restricted cash

144

(73,718)

Cash, cash equivalents and restricted cash, beginning of period

84,991

173,905

Cash, cash equivalents and restricted cash, end of period

$Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  85,135

$Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  100,187

Ā 

Ā 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)

(unaudited)

Three months ended

Ā March 31,

2025

2024

Revenue

$Ā  534,228

$Ā  576,638

Reconciliation of Non-GAAP Income from Operations and EBITDA:

Income from Operations

$Ā Ā Ā  24,189

$Ā Ā Ā  22,711

Restructuring charges, net

1,996

249

Impairment losses

761

140

Property costs not related to operations

(46)

1,033

Mexico VAT consulting fees

408

Liability related to notifications triggered by labor scheme

(475)

Expenses related to non-binding offer

3,189

Equity-based compensation expenses

3,250

5,812

Amortization of purchased intangiblesĀ 

7,750

8,445

Ā Ā Ā Ā Ā Ā Ā Ā  Non-GAAP Income from Operations

$Ā Ā Ā  41,497

$Ā Ā Ā  37,915

Ā Ā Ā Ā Ā Ā Ā Ā  Non-GAAP Income from Operations Margin

7.8Ā %

6.6Ā %

Depreciation and amortization

14,948

16,069

Changes in acquisition contingent consideration

(1,240)

Gain on property sale

(450)

Mexico VAT Recovery

(3,906)

770

Foreign exchange loss / (gain), net

750

1,192

Other Income (expense), net

3,589

206

Ā Ā Ā Ā Ā Ā Ā Ā  Adjusted EBITDA

$Ā Ā Ā  56,428

$Ā Ā Ā  54,912

Ā Ā Ā Ā Ā Ā Ā Ā  Adjusted EBITDA Margin

10.6Ā %

9.5Ā %

Reconciliation of Non-GAAP EPS:

Net Income

$Ā Ā Ā Ā Ā  3,246

$Ā Ā Ā Ā Ā Ā Ā  500

Add:Ā  Asset impairment and restructuring charges

2,757

389

Add:Ā  Equity-based compensation expenses

3,250

5,812

Add:Ā  Amortization of purchased intangibles

7,750

8,445

Add:Ā  Property costs not related to operations

(46)

1,033

Add:Ā  Liability related to notifications triggered by labor scheme

(475)

Add:Ā  Foreign VAT (inclusive of interest)

(7,823)

770

Add:Ā  Changes in acquisition contingent consideration

(1,240)

Add:Ā  Fees related to non-binding offer

3,189

Add:Ā  Gain on property sale

(450)

Add:Ā  Foreign exchange loss / (gain), net

750

1,192

Less:Ā  Changes in valuation allowance, return to provision adjustments and
other, and tax effects of items separately disclosed above

1,002

(3,806)

Ā Ā Ā Ā Ā Ā Ā Ā  Non-GAAP Net Income

$Ā Ā Ā  13,625

$Ā Ā Ā  12,620

Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  Diluted shares outstanding

48,225

47,587

Ā Ā Ā Ā Ā Ā Ā Ā  Non-GAAP EPS

$0.28

$0.27

Reconciliation of Free Cash Flow:

Cash Flow From Operating Activities:

Ā Ā  Net income

$Ā Ā Ā Ā Ā  3,246

$Ā Ā Ā Ā Ā Ā Ā  500

Ā Ā  Adjustments to reconcile net income to net cash provided by operating activities:

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Depreciation and amortization

22,698

25,145

Ā Ā Ā Ā Ā Ā Ā Ā Ā  Other

(4,352)

(41,274)

Ā Ā  Net cash provided by operating activities

21,592

(15,629)

Less – Total Cash Capital Expenditures

5,406

13,473

Ā Ā Ā Ā Ā Ā Ā  Free Cash Flow

$Ā Ā Ā  16,186

$Ā  (29,102)

Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :

TTEC Engage

TTEC Digital

Q1 25

Q1 24

Q1 25

Q1 24

Income from Operations

$Ā Ā Ā  18,325

$Ā Ā Ā  19,422

$Ā Ā Ā Ā  5,864

$Ā Ā Ā Ā  3,289

Restructuring charges, net

1,292

653

703

(404)

Impairment losses

720

140

42

Property costs not related to operations

(46)

1,033

Mexico VAT Consulting Fees

408

(475)

Expenses related to non-binding offer

2,633

556

Equity-based compensation expenses

2,023

3,783

1,227

2,029

Amortization of purchased intangiblesĀ 

4,067

4,107

3,683

4,338

Ā Ā Ā Ā Ā Ā Ā Ā  Non-GAAP Income from Operations

$Ā Ā Ā  29,422

$Ā Ā Ā  28,663

$Ā Ā Ā  12,075

$Ā Ā Ā Ā  9,252

Depreciation and amortization

12,139

13,357

2,809

2,712

Gain on Property Sale

(450)

(1,240)

Mexico VAT Recovery

(3,906)

Foreign VAT receivable writeoff

770

Foreign exchange loss / (gain), net

751

1,378

(1)

(187)

Other Income (expense), net

3,587

44

2

163

Ā Ā Ā Ā Ā Ā Ā Ā  Adjusted EBITDA

$Ā Ā Ā  41,543

$Ā Ā Ā  42,972

$Ā Ā Ā  14,885

$Ā Ā Ā  11,940

Ā 

CorporateĀ Comms

Investor Relations

Meredith Matthews

RobertĀ Belknapp

[email protected]

[email protected]

Ā 

TTEC Logo (PRNewsfoto/TTEC Holdings, Inc.)

Ā 

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/ttec-announces-first-quarter-2025-financial-results-302450337.html

SOURCE TTEC Holdings, Inc.

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