New enhancement brings natural, on-brand voice conversations to the same AI agent customers already text and chat with—grounded in 19 years of SPLICE expertise and hundreds of millions of 1:1 interactions.
CHICAGO, Sept. 30, 2025 /PRNewswire/ — SPLICE Software, a leader in customer engagement solutions, today announced a major enhancement to Talk+, its 2-way text, chat and voice agent: full AI Voice, powered by the same knowledge, policies, and brand voices across messaging channels. The result is a single, unified agent that speaks naturally in your brand’s tone and dialect, answers with context from your systems, and seamlessly continues conversations across text, chat, and voice—without losing history or intent.
“Our vision has always been simple: let customers choose the channel and still feel known, understood, and cared for,” said Tara Kelly, CEO of SPLICE Software. “With fully featured AI Voice in Talk+, brands get one agent that learns continuously, carries context across channels, and sounds like your brand—not a bot.“
What’s New in Talk+ with AI Voice
- One brain, many channels – A single agent shares knowledge, conversation history, and policies across text, web chat, and voice for consistent experiences.
- Brand-trained Voice – Talk+ adopts on-brand tone, dialect, and terminology, reflecting the voice customers expect.
- Deep knowledge and policy grounding – Securely references your knowledge base, workflows, and compliance rules to answer accurately and take action.
- Real-time intent + action – Understands purpose, verifies identity (as required), triggers next best actions, and confirms outcomes—on the spot.
- Human-in-the-loop – Graceful escalation to live agents with full conversation transcript and customer context for continuity.
- Compliance by design – Opt-in/opt-out, data retention, and audit readiness built on SPLICE’s 19-year heritage of enterprise-grade practices.
- Actionable analytics – Conversation insights, deflection, CSAT/NPS collection, and journey reporting you can measure and improve.
Built on Proven SPLICE Foundations
Talk+ with AI Voice extends SPLICE’s long-standing strengths in regulated industries and its ecosystem of integrations, training data stewardship, and customer-approved best practices.
Early Use Cases
- Insurance: FNOL intake and updates, Quote Follow-up and Intake, Billing Reminders, Policy Changes, Claims Status Updates, and Document Collection.
- Retail & Home: Product inquiry, Appointment Scheduling, Delivery confirmations, post-purchase follow-ups, VIP Invitations and “Big Thank You” programs.
- Financial Services: Payment Reminders, Fraud checks, Appointment Prep, and Secure Balance/Transaction Confirmations.
- Healthcare: Appointment Scheduling and Prep, Care Plan Reminders, and Benefits Navigation.
To learn more contact [email protected]
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SOURCE SPLICE Software Inc
