The Framework Mortgage CEOs and Leaders Need Now
ENGLEWOOD, Colo., Nov. 12, 2025 /PRNewswire/ — Richey May, a leading accounting and advisory firm serving the mortgage banking industry for over forty years, has released The Servicing Decision: Volume 1. This comprehensive white paper is designed to help CEOs and executives make informed, strategic choices about servicing, whether in-house or through a subservicer, to drive profitability, manage risk, and strengthen customer relationships.
The Servicing Decision: Volume 1 provides a practical framework for executives to align their servicing operations with their organization’s identity, scale, and long-term objectives. It offers mortgage leaders clarity and structure for informed decisions, uncovering long-term implications. Drawing on insights from many mortgage experts, including Seth Sprague, CMB , and Mignonne Davis, AMP , the guide covers financial, operational, and regulatory aspects of various servicing models, exploring the trade-offs between control, compliance, and scalability.
Servicing decisions are strategic choices that shape brand identity and borrower relationships. The guide includes:
- A data-backed comparison of in-house servicing and subservicing models;
- Lender-type-specific considerations and challenges;
- A breakdown of common pitfalls to avoid when transitioning models; and
- A five-point actionable framework for evaluating future servicing strategy.
Richey May has long been recognized for helping lenders enhance profitability and manage operational risk through informed, data-driven decision-making. The Servicing Decision: Volume 1 continues that tradition, serving as both an educational resource and a practical tool for executives navigating the dynamic mortgage landscape. This is the first volume in the series; be on the lookout for future deep dives into the topic.
The Servicing Decision: Volume 1 is available for download here .
About Richey May: Richey May is a leading provider of assurance, tax, and advisory services with over 40 years of experience serving regulated industries and diverse geographic markets. Known for its client-focused approach and deep industry knowledge, the firm delivers responsive, local service nationwide through a comprehensive suite of specialized financial and advisory solutions. To learn more, visit
RicheyMay.com
.
“Richey May” is the brand name under which Richey, May & Co., LLP and RM Advisory LLC provide professional services. Richey, May & Co., LLP and RM Advisory LLC practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. Richey, May & Co., LLP is a licensed independent CPA firm that provides attest services to its clients, and RM Advisory LLC and its subsidiary entities provide tax and business consulting services to their clients. RM Advisory LLC is not a licensed CPA firm, and therefore cannot provide attest services.
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