Press Release

Qurate Retail, Inc. Reports Fourth Quarter and Year End 2023 Financial Results

ENGLEWOOD, Colo.–(BUSINESS WIRE)–Qurate Retail, Inc. (“Qurate Retail”) (Nasdaq: QRTEA, QRTEB, QRTEP) today reported fourth quarter and year end 2023 results(1).


โ€œ2023 was a transformational year for Qurate Retail. We executed better on multiple fronts including merchandising, pricing strategy and inventory management, and these efforts yielded significant, positive results in the operational health and financial performance of the business,โ€ said David Rawlinson, President and CEO of Qurate Retail. โ€œWe increased free cash flow generation, reduced substantial debt and optimized our portfolio with the divesture of Zulily, and in the fourth quarter, we grew Adjusted OIBDA by over 70% as reported. As we enter 2024, we expect to continue our momentum and drive improved results.โ€

Fourth quarter and full year 2023 operating results:

  • Qurate Retail revenue decreased 4%(2) in Q4 and 5%(2) in full year in both US Dollars and constant currency(3)
  • Qurate Retail Adjusted OIBDA(4) increased 46%(2) in Q4 and decreased 3%(2) in full year in constant currency
  • Qurate Retail reported diluted EPS of $(0.70) in Q4 and $(0.37) in full year

    • Adjusted diluted EPS(4) of $0.22 in Q4 and $0.24 in full year
  • QxH revenue decreased 4% in Q4 and 5% in full year
  • QVC International revenue increased 2% in Q4 and decreased 3% in full year

    • In constant currency, revenue was flat in Q4 and decreased 1% in full year
  • Cornerstone revenue decreased 12% in Q4 and 11% in full year

Corporate updates:

  • Reduced Qurate Retail principal amount of debt by $956 million in 2023
  • Delivered redemption notice on February 27, 2024 to redeem remaining outstanding QVC 4.85% senior secured notes due 2024 on March 28, 2024

Discussion of Results

Unless otherwise noted, the following discussion compares financial information for the three months and year ended December 31, 2023 to the same periods in 2022.

FOURTH QUARTER 2023 FINANCIAL RESULTS

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

(amounts in millions)

4Q22

ย 

4Q23

ย 

% Change

ย 

ย 

% Change

Constant

Currency(a)

ย 

Revenue

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

QxH

$

2,258

ย 

ย 

$

2,159

ย 

ย 

(4

)

%

ย 

ย 

ย 

QVC International

ย 

666

ย 

ย 

ย 

679

ย 

ย 

2

ย 

%

ย 

โ€”

%

Cornerstone

ย 

348

ย 

ย 

ย 

305

ย 

ย 

(12

)

%

ย 

ย 

ย 

Total Qurate Retail Revenue (excluding Zulily)

$

3,272

ย 

ย 

$

3,143

ย 

ย 

(4

)

%

ย 

(4)

%

Zulily(b)

ย 

254

ย 

ย 

ย 

โ€”

ย 

ย 

NM

ย 

ย 

ย 

ย 

ย 

Total Qurate Retail Revenue (as reported)

$

3,526

ย 

ย 

$

3,143

ย 

ย 

(11

)

%

ย 

(11)

%

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Operating Income (Loss)

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

QxH(c)

$

28

ย 

ย 

$

(193

)

ย 

NM

ย 

ย 

ย 

ย 

ย 

QVC International

ย 

85

ย 

ย 

ย 

80

ย 

ย 

(6

)

%

ย 

(6)

%

Cornerstone

ย 

(14

)

ย 

ย 

18

ย 

ย 

NM

ย 

ย 

ย 

ย 

ย 

Unallocated corporate cost

ย 

(10

)

ย 

ย 

(8

)

ย 

20

ย 

%

ย 

ย 

ย 

Total Qurate Retail Operating Income (Loss) (excluding Zulily)

$

89

ย 

ย 

$

(103

)

ย 

NM

ย 

ย 

ย 

NM

ย 

Zulily(b)

ย 

(47

)

ย 

ย 

โ€”

ย 

ย 

NM

ย 

ย 

ย 

ย 

ย 

Total Qurate Retail Operating Income (Loss) (as reported)

$

42

ย 

ย 

$

(103

)

ย 

NM

ย 

ย 

ย 

NM

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Adjusted OIBDA (Loss)

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

QxH(c)

$

150

ย 

ย 

$

221

ย 

ย 

47

ย 

%

ย 

ย 

ย 

QVC International

ย 

97

ย 

ย 

ย 

99

ย 

ย 

2

ย 

%

ย 

2

%

Cornerstone

ย 

(7

)

ย 

ย 

27

ย 

ย 

NM

ย 

ย 

ย 

ย 

ย 

Unallocated corporate cost

ย 

(7

)

ย 

ย 

(7

)

ย 

ย 

%

ย 

ย 

ย 

Total Qurate Retail Adjusted OIBDA (excluding Zulily)

$

233

ย 

ย 

$

340

ย 

ย 

46

ย 

%

ย 

46

%

Zulily(b)

ย 

(36

)

ย 

ย 

โ€”

ย 

ย 

NM

ย 

ย 

ย 

ย 

ย 

Total Qurate Retail Adjusted OIBDA (as reported)

$

197

ย 

ย 

$

340

ย 

ย 

73

ย 

%

ย 

73

%

________________________________________

a)

For a definition of constant currency financial metrics, see the accompanying schedules.

b)

Zulily, LLC (โ€œZulilyโ€) was divested on May 24, 2023. In the fourth quarter of 2022, Zulily recorded $2 million in restructuring charges which are included in operating income and excluded from Adjusted OIBDA.

c)

In the fourth quarter of 2022, QxH incurred $29 million of restructuring and fire related costs, net of recoveries. In the fourth quarter of 2023, QxH incurred a $326 million non-cash impairment charge related to goodwill. These charges are included in operating income and excluded from Adjusted OIBDA. See reconciling schedule 2.

FULL YEAR 2023 FINANCIAL RESULTS

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

(amounts in millions)

2022

ย 

2023

ย 

% Change

ย 

ย 

% Change

Constant

Currency(a)

ย 

Revenue

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

QxH

$

7,359

ย 

ย 

$

6,995

ย 

ย 

(5

)

%

ย 

ย 

ย 

QVC International

ย 

2,528

ย 

ย 

ย 

2,454

ย 

ย 

(3

)

%

ย 

(1)

%

Cornerstone

ย 

1,313

ย 

ย 

ย 

1,165

ย 

ย 

(11

)

%

ย 

ย 

ย 

Total Qurate Retail Revenue (excluding Zulily)

$

11,200

ย 

ย 

$

10,614

ย 

ย 

(5

)

%

ย 

(5)

%

Zulily(b)

ย 

906

ย 

ย 

ย 

301

ย 

ย 

NM

ย 

ย 

ย 

ย 

ย 

Total Qurate Retail Revenue (as reported)

$

12,106

ย 

ย 

$

10,915

ย 

ย 

(10

)

%

ย 

(10)

%

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Operating Income (Loss)

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

QxH(c)

$

(1,820

)

ย 

$

275

ย 

ย 

NM

ย 

ย 

ย 

ย 

ย 

QVC International(d)

ย 

306

ย 

ย 

ย 

370

ย 

ย 

21

ย 

%

ย 

26

%

Cornerstone(e)

ย 

48

ย 

ย 

ย 

35

ย 

ย 

(27

)

%

ย 

ย 

ย 

Unallocated corporate cost

ย 

(36

)

ย 

ย 

(33

)

ย 

8

ย 

%

ย 

ย 

ย 

Total Qurate Retail Operating Income (Loss) (excluding Zulily)

$

(1,502

)

ย 

$

647

ย 

ย 

NM

ย 

ย 

ย 

NM

ย 

Zulily(b)

ย 

(539

)

ย 

ย 

(57

)

ย 

NM

ย 

ย 

ย 

ย 

ย 

Total Qurate Retail Operating Income (Loss) (as reported)

$

(2,041

)

ย 

$

590

ย 

ย 

NM

ย 

ย 

ย 

NM

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Adjusted OIBDA (Loss)

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

QxH(c)

$

750

ย 

ย 

$

746

ย 

ย 

(1

)

%

ย 

ย 

ย 

QVC International(d)

ย 

358

ย 

ย 

ย 

325

ย 

ย 

(9

)

%

ย 

(6)

%

Cornerstone(e)

ย 

78

ย 

ย 

ย 

67

ย 

ย 

(14

)

%

ย 

ย 

ย 

Unallocated corporate cost

ย 

(25

)

ย 

ย 

(23

)

ย 

8

ย 

%

ย 

ย 

ย 

Total Qurate Retail Adjusted OIBDA (excluding Zulily)

$

1,161

ย 

ย 

$

1,115

ย 

ย 

(4

)

%

ย 

(3)

%

Zulily(b)

ย 

(97

)

ย 

ย 

(41

)

ย 

NM

ย 

ย 

ย 

ย 

ย 

Total Qurate Retail Adjusted OIBDA (as reported)

$

1,064

ย 

ย 

$

1,074

ย 

ย 

1

ย 

%

ย 

2

%

________________________________________

a)

For a definition of constant currency financial metrics, see the accompanying schedules.

b)

Zulily was divested on May 24, 2023. For the year ended December 31, 2022, Zulily recorded (i) a $366 million non-cash impairment charge related to its tradename and goodwill and (ii) $13 million in restructuring charges. For the year ended December 31, 2023, Zulily recorded $5 million in restructuring charges. These items are included in operating income and excluded from Adjusted OIBDA.

c)

For the year ended December 31, 2022, QxH incurred (i) a $2.7 billion non-cash impairment charge related to goodwill and the HSN tradename, (ii) $520 million of gains related to the sale leaseback of six US properties and (iii) a $10 million net gain related to restructuring and fire related costs, net of recoveries. For the year ended December 31, 2023, QxH incurred (i) a $326 million non-cash impairment charge related to goodwill, (ii) a $208 million net gain on insurance proceeds representing insurance proceeds received in excess of fire losses, (iii) $13 million of restructuring costs related to workforce reduction, (iv) a $17 million gain on the sale of the Rocky Mount, NC fulfillment center (โ€œRocky Mountโ€) and (v) $16 million of penalties. These items are included in operating income and excluded from Adjusted OIBDA. See reconciling schedule 2.

d)

For the year ended December 31, 2023, QVC International incurred $113 million of gains related to the sale leaseback of its UK and German fulfillment centers partially offset by $17 million in restructuring charges. These items are included in operating income and excluded from Adjusted OIBDA. See reconciling schedule 2.

e)

For the year ended December 31, 2023, Cornerstone recorded $2 million in restructuring charges related to a workforce reduction which are included in operating income and excluded from Adjusted OIBDA. See reconciling schedule 2.

FOURTH QUARTER AND FULL YEAR 2023 NET INCOME AND ADJUSTED NET INCOME(4)

ย 

(amounts in millions)

4Q22

ย 

4Q23

ย 

ย 

ย 

2022

ย 

2023

ย 

Net income (loss)

$

(51

)

ย 

$

(273

)

ย 

ย 

ย 

$

(2,594

)

ย 

$

(145

)

ย 

Adjusted net income (loss)(a)

$

(18

)

ย 

$

87

ย 

ย 

ย 

ย 

$

58

ย 

ย 

$

94

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Basic weighted average shares

outstanding (“WASO”)

ย 

381

ย 

ย 

ย 

389

ย 

ย 

ย 

ย 

ย 

380

ย 

ย 

ย 

387

ย 

ย 

Potentially dilutive shares

ย 

1

ย 

ย 

ย 

1

ย 

ย 

ย 

ย 

ย 

3

ย 

ย 

ย 

1

ย 

ย 

Diluted WASO

ย 

382

ย 

ย 

ย 

390

ย 

ย 

ย 

ย 

ย 

383

ย 

ย 

ย 

388

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

GAAP EPS(b)

$

(0.13

)

ย 

$

(0.70

)

ย 

ย 

ย 

$

(6.83

)

ย 

$

(0.37

)

ย 

Adjusted EPS(a)

$

(0.05

)

ย 

$

0.22

ย 

ย 

ย 

ย 

$

0.15

ย 

ย 

$

0.24

ย 

ย 

________________________________________

a)

See reconciling schedule 3.

b)

Represents diluted net income per share attributable to Series A and Series B common stockholders as presented in Qurate Retailโ€™s financial statements.

QxH

QxH revenue declined in the fourth quarter and full year. Revenue declined in both periods primarily due to lower units shipped, which decreased 5% in the fourth quarter and 6% in the full year, as well as lower shipping and handling revenue and higher returns. Units shipped in the fourth quarter were impacted by less inventory liquidation sales compared to the prior year. These factors were partially offset by a 3% increase in average selling price in both the fourth quarter and full year. QxH grew apparel and jewelry with declines in electronics and home in the fourth quarter. QxH reported declines in all categories for the full year.

Operating loss in the fourth quarter was primarily driven by a $326 million non-cash impairment charge related to goodwill. For the full year, operating income increased due to the $2.7 billion non-cash impairment charge related to goodwill and the HSN tradename recorded in the prior year. For the fourth quarter and full year 2023, Adjusted OIBDA margin(4) increased mainly due to higher product margins, lower fulfillment (warehouse and freight) costs and favorable inventory obsolescence expense. Product margins increased primarily due to mix shift to higher-margin products, fewer clearance items as a result of improved inventory health and initiatives to increase initial margin. Fulfillment favorability was driven by efficiencies from Project Athens initiatives, significantly lower detention and demurrage costs and improved freight rates from the new parcel carrier contract that took effect in July 2023. Inventory obsolescence declined due to an improved inventory assortment. These gains were partially offset by unfavorable administrative expenses in both periods, with expenses for the full year primarily related to outside services for Project Athens.

QVC International

In the fourth quarter, US Dollar denominated results were positively affected by exchange rate fluctuations. The US Dollar weakened 6% against the British Pound and the Euro, partially offset by the US Dollar strengthening 5% against the Japanese Yen. Exchange rate fluctuations negatively impacted full year 2023 results. The US Dollar strengthened 7% against the Japanese Yen, partially offset by weakening 2% against the Euro and 1% against the British Pound. The financial metrics presented in this press release also provide a comparison of the percentage change in QVC Internationalโ€™s results in constant currency (where applicable) to the comparable figures calculated in accordance with US GAAP for the fourth quarter and full year 2023.

In the fourth quarter, QVC Internationalโ€™s constant currency revenue was flat, with a 1% increase in average selling price offset by a 1% decrease in units shipped. For the full year, constant currency revenue decreased 1%, reflecting a 3% decline in units shipped and lower shipping and handling revenue, partially offset by a 2% increase in average selling price. QVC International reported growth in beauty and home for both periods, with declines in apparel and accessories in the fourth quarter and declines in electronics and jewelry for the full year.

Operating margin declined in the fourth quarter and increased for the full year and Adjusted OIBDA margin was flat in the fourth quarter and declined for the full year. Operating income for the full year benefited from lower depreciation expense following the sale leaseback transactions in January 2023. For both periods, QVC International reported higher product margins and lower obsolescence expense, offset by increased administrative and fulfillment costs. Product margins increased due to less inventory clearance, lower supply chain costs and mix shift to higher-margin products. Obsolescence favorability reflected a reduced and healthier inventory profile. Administrative costs increased mostly due to outside services and management incentive accruals. Fulfillment pressure was mainly attributable to fulfillment center rents due to the sale leaseback transactions in January 2023 and increased labor rates, notably in Europe.

Cornerstone

Cornerstone revenue decreased in the fourth quarter and full year, reflecting softness and competitive promotional pressure in the home sector as well as lower demand for apparel at Garnet Hill.

Operating income and Adjusted OIBDA margin decreased in the full year due to higher promotions and deleverage of marketing and administrative costs, partially offset by lower supply chain costs. Operating income and Adjusted OIBDA margin increased in the fourth quarter as a result of continued efforts to manage supply chain costs.

FOURTH QUARTER 2023 SUPPLEMENTAL METRICS

ย 

(amounts in millions unless otherwise noted)

ย 

4Q22

ย 

4Q23

ย 

% Change

ย 

ย 

% Change

Constant

Currency(a)

ย 

QxH

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Cost of Goods Sold % of Revenue

ย 

ย 

72.9

ย 

%

ย 

68.4

ย 

%

(450

)

bps

ย 

ย 

ย 

Operating Income Margin (%)(b)

ย 

ย 

1.2

ย 

%

ย 

(8.9

)

%

NM

ย 

ย 

ย 

ย 

ย 

Adjusted OIBDA Margin (%)(b)

ย 

ย 

6.6

ย 

%

ย 

10.2

ย 

%

360

ย 

bps

ย 

ย 

ย 

Average Selling Price

ย 

$

53.95

ย 

ย 

$

55.76

ย 

ย 

3

ย 

%

ย 

ย 

ย 

Units Sold

ย 

ย 

ย 

ย 

ย 

ย 

ย 

(5

)

%

ย 

ย 

ย 

Return Rate(c)

ย 

ย 

12.0

ย 

%

ย 

13.9

ย 

%

190

ย 

bps

ย 

ย 

ย 

eCommerce Revenue(d)

ย 

$

1,413

ย 

ย 

$

1,392

ย 

ย 

(1

)

%

ย 

ย 

ย 

eCommerce % of Total Revenue

ย 

ย 

62.6

ย 

%

ย 

64.5

ย 

%

190

ย 

bps

ย 

ย 

ย 

Mobile % of eCommerce Revenue(e)

ย 

ย 

67.9

ย 

%

ย 

70.1

ย 

%

220

ย 

bps

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

QVC International

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Cost of Goods Sold % of Revenue

ย 

ย 

64.0

ย 

%

ย 

63.0

ย 

%

(100

)

bps

ย 

ย 

ย 

Operating Income Margin (%)

ย 

ย 

12.8

ย 

%

ย 

11.8

ย 

%

(100

)

bps

ย 

ย 

ย 

Adjusted OIBDA Margin (%)

ย 

ย 

14.6

ย 

%

ย 

14.6

ย 

%

โ€”

ย 

bps

ย 

ย 

ย 

Average Selling Price

ย 

ย 

ย 

ย 

ย 

ย 

ย 

3

ย 

%

ย 

1

%

Units Sold

ย 

ย 

ย 

ย 

ย 

ย 

ย 

(1

)

%

ย 

ย 

ย 

Return Rate(c)

ย 

ย 

18.6

ย 

%

ย 

18.1

ย 

%

(50

)

bps

ย 

ย 

ย 

eCommerce Revenue(d)

ย 

$

326

ย 

ย 

$

359

ย 

ย 

10

ย 

%

ย 

7

%

eCommerce % of Total Revenue

ย 

ย 

48.9

ย 

%

ย 

52.9

ย 

%

400

ย 

bps

ย 

ย 

ย 

Mobile % of eCommerce Revenue(e)

ย 

ย 

70.7

ย 

%

ย 

70.5

ย 

%

(20

)

bps

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Cornerstone

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Cost of Goods Sold % of Revenue

ย 

ย 

71.2

ย 

%

ย 

59.0

ย 

%

(1,220

)

bps

ย 

ย 

ย 

Operating Income Margin (%)

ย 

ย 

(4.0

)

%

ย 

5.9

ย 

%

NM

ย 

ย 

ย 

ย 

ย 

Adjusted OIBDA Margin (%)

ย 

ย 

(2.0

)

%

ย 

8.9

ย 

%

NM

ย 

ย 

ย 

ย 

ย 

eCommerce Revenue(d)

ย 

$

273

ย 

ย 

$

245

ย 

ย 

(10

)

%

ย 

ย 

ย 

eCommerce % of Total Revenue

ย 

ย 

78.4

ย 

%

ย 

80.3

ย 

%

190

ย 

bps

ย 

ย 

ย 

________________________________________

a)

For a definition of constant currency financial metrics, see the accompanying schedules.

b)

In the fourth quarter of 2022, QxH incurred $29 million of restructuring and fire related costs, net of recoveries. In the fourth quarter of 2023, QxH incurred a $326 million non-cash impairment charge related to goodwill. These charges are included in operating income and excluded from Adjusted OIBDA. See reconciling schedule 2.

c)

Measured as returned sales over gross shipped sales in US Dollars.

d)

Based on net revenue.

e)

Based on gross US Dollar orders.

FULL YEAR 2023 SUPPLEMENTAL METRICS

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

(amounts in millions unless otherwise noted)

ย 

2022

ย 

2023

ย 

% Change

ย 

ย 

% Change

Constant

Currency(a)

ย 

QxH

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Cost of Goods Sold % of Revenue(b)

ย 

ย 

69.7

ย 

%

ย 

67.3

%

(240

)

bps

ย 

ย 

ย 

Operating Income Margin (%)(c)

ย 

ย 

(24.7

)

%

ย 

3.9

%

NM

ย 

ย 

ย 

ย 

ย 

Adjusted OIBDA Margin (%)(c)

ย 

ย 

10.2

ย 

%

ย 

10.7

%

50

ย 

bps

ย 

ย 

ย 

Average Selling Price

ย 

$

51.74

ย 

ย 

$

53.33

ย 

3

ย 

%

ย 

ย 

ย 

Units Sold

ย 

ย 

ย 

ย 

ย 

ย 

ย 

(6

)

%

ย 

ย 

ย 

Return Rate(d)

ย 

ย 

14.0

ย 

%

ย 

15.2

%

120

ย 

bps

ย 

ย 

ย 

eCommerce Revenue(e)

ย 

$

4,450

ย 

ย 

$

4,321

ย 

(3

)

%

ย 

ย 

ย 

eCommerce % of Total Revenue

ย 

ย 

60.5

ย 

%

ย 

61.8

%

130

ย 

bps

ย 

ย 

ย 

Mobile % of eCommerce Revenue(f)

ย 

ย 

67.1

ย 

%

ย 

69.1

%

200

ย 

bps

ย 

ย 

ย 

LTM Total Customers(g)

ย 

ย 

8.9

ย 

ย 

ย 

8.1

ย 

(9

)

%

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

QVC International

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Cost of Goods Sold % of Revenue

ย 

ย 

64.1

ย 

%

ย 

63.7

%

(40

)

bps

ย 

ย 

ย 

Operating Income Margin (%)(h)

ย 

ย 

12.1

ย 

%

ย 

15.1

%

300

ย 

bps

ย 

ย 

ย 

Adjusted OIBDA Margin (%)(h)

ย 

ย 

14.2

ย 

%

ย 

13.2

%

(100

)

bps

ย 

ย 

ย 

Average Selling Price

ย 

ย 

ย 

ย 

ย 

ย 

ย 

1

ย 

%

ย 

2

%

Units Sold

ย 

ย 

ย 

ย 

ย 

ย 

ย 

(3

)

%

ย 

ย 

ย 

Return Rate(d)

ย 

ย 

18.8

ย 

%

ย 

19.1

%

30

ย 

bps

ย 

ย 

ย 

eCommerce Revenue(e)

ย 

$

1,202

ย 

ย 

$

1,217

ย 

1

ย 

%

ย 

2

%

eCommerce % of Total Revenue

ย 

ย 

47.5

ย 

%

ย 

49.6

%

210

ย 

bps

ย 

ย 

ย 

Mobile % of eCommerce Revenue(f)

ย 

ย 

70.8

ย 

%

ย 

69.9

%

(90

)

bps

ย 

ย 

ย 

LTM Total Customers(g)

ย 

ย 

4.3

ย 

ย 

ย 

4.1

ย 

(5

)

%

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Cornerstone

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Cost of Goods Sold % of Revenue

ย 

ย 

64.7

ย 

%

ย 

61.5

%

(320

)

bps

ย 

ย 

ย 

Operating Income Margin (%)(i)

ย 

ย 

3.7

ย 

%

ย 

3.0

%

(70

)

bps

ย 

ย 

ย 

Adjusted OIBDA Margin (%)(i)

ย 

ย 

5.9

ย 

%

ย 

5.8

%

(10

)

bps

ย 

ย 

ย 

eCommerce Revenue(e)

ย 

$

994

ย 

ย 

$

902

ย 

(9

)

%

ย 

ย 

ย 

eCommerce % of Total Revenue

ย 

ย 

75.7

ย 

%

ย 

77.4

%

170

ย 

bps

ย 

ย 

ย 

________________________________________

a)

ย 

For a definition of constant currency financial metrics, see the accompanying schedules.

b)

ย 

Excludes $95 million in write-down costs related to inventory remaining at Rocky Mount included in cost of goods sold for the twelve months ended December 31, 2022.

c)

ย 

For the year ended December 31, 2022, QxH incurred (i) a $2.7 billion non-cash impairment charge related to goodwill and the HSN tradename, (ii) $520 million of gains related to the sale leaseback of six US properties and (iii) a $10 million net gain related to restructuring and fire related costs, net of recoveries. For the year ended December 31, 2023, QxH incurred (i) a $326 million non-cash impairment charge related to goodwill, (ii) a $208 million net gain on insurance proceeds representing insurance proceeds received in excess of fire losses, (iii) $13 million of restructuring costs related to workforce reduction, (iv) a $17 million gain on the sale of Rocky Mount and (v) $16 million of penalties. These items are included in operating income and excluded from Adjusted OIBDA. See reconciling schedule 2.

d)

ย 

Measured as returned sales over gross shipped sales in US Dollars.

e)

ย 

Based on net revenue.

f)

ย 

Based on gross US Dollar orders.

g)

ย 

LTM: Last twelve months.

h)

ย 

For the year ended December 31, 2023, QVC International incurred $113 million of gains related to the sale leaseback of the UK and German fulfillment centers partially offset by $17 million in restructuring charges. These items are included in operating income and excluded from Adjusted OIBDA. See reconciling schedule 2.

i)

ย 

For the year ended December 31, 2023, Cornerstone recorded $2 million in restructuring charges related to a workforce reduction which are included in operating income and excluded from Adjusted OIBDA. See reconciling schedule 2.

FOOTNOTES

1)

Qurate Retail will discuss these highlights and other matters on Qurate Retailโ€™s earnings conference call that will begin at 8:30 a.m. (E.T.) on February 28, 2024. For information regarding how to access the call, please see โ€œImportant Noticeโ€ later in this document.

2)

Adjusted for the divestiture of Zulily on May 24, 2023.

3)

For a definition of constant currency financial metrics, see the accompanying schedules. Applicable reconciliations can be found in the financial tables at the beginning of this press release.

4)

For definitions and applicable reconciliations of Adjusted OIBDA, Adjusted OIBDA margin, adjusted net income and adjusted diluted EPS, see the accompanying schedules.

NOTES

Cash and Debt

The following presentation is provided to separately identify cash and debt information.

(amounts in millions)

ย 

9/30/2023

ย 

12/31/2023

Cash and cash equivalents (GAAP)

ย 

$

1,099

ย 

ย 

$

1,121

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Indemnification agreement receivable(a)

ย 

$

21

ย 

ย 

$

โ€”

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Debt:

ย 

ย 

ย 

ย 

ย 

ย 

QVC senior secured notes(b)

ย 

$

3,509

ย 

ย 

$

3,509

ย 

QVC senior secured bank credit facility

ย 

ย 

995

ย 

ย 

ย 

857

ย 

Total Qurate Retail Group Debt

ย 

$

4,504

ย 

ย 

$

4,366

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Senior notes(b)

ย 

ย 

792

ย 

ย 

ย 

792

ย 

Senior exchangeable debentures(c)

ย 

ย 

858

ย 

ย 

ย 

781

ย 

Corporate Level Debentures

ย 

ย 

1,650

ย 

ย 

ย 

1,573

ย 

Total Qurate Retail, Inc. Debt

ย 

$

6,154

ย 

ย 

$

5,939

ย 

Unamortized discount, fair market value adjustment and deferred loan costs

ย 

ย 

(589

)

ย 

ย 

(599

)

Total Qurate Retail, Inc. Debt (GAAP)

ย 

$

5,565

ย 

ย 

$

5,340

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

Other Financial Obligations:

ย 

ย 

ย 

ย 

ย 

ย 

Preferred stock(d)

ย 

$

1,270

ย 

ย 

$

1,270

ย 

ย 

ย 

ย 

ย 

ย 

ย 

ย 

QVC, Inc. leverage(e)

ย 

ย 

2.6x

ย 

ย 

2.4x

________________________________________

a)

Indemnity from Liberty Broadband Corporation (โ€œLiberty Broadbandโ€), pursuant to an indemnification agreement with respect to the Liberty Interactive LLC (“LI LLC”) 1.75% exchangeable senior debentures due 2046 (the “LI LLC Charter exchangeable debentures”). Liberty Broadband was required to indemnify LI LLC for any payments made to a holder of such debentures that exercised its exchange right on or before the put/call date of October 5, 2023 in excess of the sum of the adjusted principal amount of such debentures plus certain estimated tax benefits to Qurate Retail, if any, resulting from the exchange. All remaining LI LLC Charter exchangeable debentures were retired or exchanged in the fourth quarter of 2023.

b)

Face amount of senior notes and debentures with no reduction for the unamortized discount.

c)

Face amount of senior exchangeable debentures with no adjustment for the fair market value adjustment.

d)

Preferred stock has an 8% coupon, $100 per share initial liquidation preference plus accrued and unpaid dividends and is non-voting. It is subject to a mandatory redemption on March 15, 2031. The preferred stock is considered a liability for GAAP purposes, and is recorded net of capitalized costs.

e)

As defined in QVC, Inc.โ€™s credit agreement. The gains from sale leaseback transactions completed within the last twelve months and a portion of expected cost savings are included in adjusted EBITDA for purposes of the covenant calculations under QVCโ€™s bank credit facility.

Cash at Qurate Retail increased $22 million in the fourth quarter as cash from operations more than offset debt reduction. Total debt at Qurate Retail, Inc. decreased $215 million in the fourth quarter due to net debt repayment of $138 million under QVCโ€™s bank credit facility and the final payment of all outstanding LI LLC Charter exchangeable debentures.

QVCโ€™s bank credit facility has $857 million drawn with incremental availability of approximately $2.3 billion, net of letters of credit. QVCโ€™s leverage ratio, as defined by the QVC revolving credit facility, was 2.4x at quarter-end. Pursuant to the terms of QVCโ€™s revolving credit facility, gains from sale leaseback transactions completed within the last twelve months and a portion of expected cost savings are included in operating income for purposes of QVCโ€™s leverage ratio for covenant calculations.

As of December 31, 2023, QVCโ€™s consolidated leverage ratio (as calculated under QVCโ€™s senior secured notes) was greater than 3.5x and as a result QVC is restricted in its ability to make unlimited dividends or other restricted payments under its senior secured notes. Dividends made by QVC to service the principal and interest of indebtedness of its parent entities, as well as payments made by QVC to Qurate Retail under an intercompany tax sharing agreement in respect of certain tax obligations of QVC and its subsidiaries, are permitted under the bond indenture and credit agreement.

Qurate Retail is in compliance with all debt covenants as of December 31, 2023.

Important Notice: Qurate Retail (Nasdaq: QRTEA, QRTEB, QRTEP) will discuss Qurate Retailโ€™s earnings release on a conference call which will begin at 8:30 a.m. (E.T.) on February 28, 2024. The call can be accessed by dialing (877) 704-4234 or (215) 268-9904, passcode 13742822, at least 10 minutes prior to the start time. The call will also be broadcast live across the Internet and archived on our website. To access the webcast go to https://www.qurateretail.com/investors/news-events/ir-calendar. Links to this press release and replays of the call will also be available on Qurate Retailโ€™s website.

This press release includes certain forward-looking statements, including statements about business strategies and initiatives (including Project Athens) and their expected benefits, market potential, future financial performance and prospects, future repayment of debt and other matters that are not historical facts. These forward-looking statements involve many risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements, including, without limitation, possible changes in market acceptance of new products or services, competitive issues, regulatory matters affecting our businesses, continued access to capital on terms acceptable to Qurate Retail, changes in law and government regulations, the availability of investment opportunities, general market conditions (including as a result of future public health crises), issues impacting the global supply chain and labor market and use of social media and influencers.

Contacts

Shane Kleinstein

720-875-5432

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