The facility will be the company’s largest and most advanced in the network, improving delivery speed and efficiency
CHINA GROVE, N.C.–(BUSINESS WIRE)–Macy’s, Inc. (NYSE:M) today celebrated the grand opening of its new customer fulfillment and store replenishment center in China Grove, North Carolina. Outfitted with the latest automation solutions, it is the company’s largest and most technologically advanced facility to date. As Macy’s, Inc. continues to enhance its supply chain network, the new omnichannel facility represents a meaningful milestone in the third pillar of the company’s Bold New Chapter strategy to simplify and modernize end-to-end operations to benefit its customers.
Positioned in the Southeast, the facility expands Macy’s, Inc.’s reach, enabling faster, more efficient service for millions of customers. By supporting all product categories — from apparel and beauty to home and toys — more orders can be shipped from a single location, helping customers receive everything they need, faster and in fewer boxes. The China Grove facility will initially support customer fulfillment and store replenishment for the Macy’s nameplate, with plans to expand to additional nameplates over the next two years.
Faster Deliveries and Fresh Finds In-Store
Equipped with state-of-the-art automation and an advanced warehouse management system, the 2.5 million square foot facility has the largest storage capacity and is designed to deliver the highest productivity and throughput potential in the company’s network. The scale and technology of the new facility enables Macy’s, Inc. to process more orders and replenish stores with greater speed and efficiency, ensuring a seamless shopping experience for customers.
“The opening of our China Grove facility is a significant step in modernizing our supply chain and elevating the customer experience across every channel – with faster deliveries, well-stocked stores and seamless service,” said Tom Edwards, chief operating officer and chief financial officer of Macy’s, Inc. “With this investment, we’re building a faster, more efficient and agile network designed to meet our customers’ needs today and in the future.”
Scalable Operation Enabling Future Growth
China Grove is the company’s third site to introduce high performance automation and the first to operate with an advanced warehouse management system. At the first two sites, automation more than doubled productivity, underscoring the power of these solutions to transform operations. With the addition of the new management system in China Grove, the company expects to achieve even greater gains in efficiency and accuracy of fulfillment and store replenishment, while establishing a model to scale this technology across the network in the years ahead.
“Over the past two years, we’ve tested and learned from automation at other sites, refining how it can make our operations more efficient and our colleagues work safer and smarter,” said Sean Barbour, senior vice president of supply chain operations. “Now, we’re building on those lessons with our most advanced deployment yet including the debut of a new warehouse management system that will provide greater accuracy, flexibility, and speed. We’re proud to celebrate this milestone while continuing to modernize and strengthen our supply chain across the network.”
People and Community
Macy’s, Inc. is proud to continue their decades-long legacy of giving back to the communities where colleagues live and work. In celebration of the new facility, the company has committed $250,000 to support local organizations and programs that strengthen the community. As part of that commitment, Macy’s, Inc. is leading the development of an automation training lab at the Rowan-Cabarrus Community College, giving students hands-on access to the same technology used in the new facility. The lab will help prepare the next generation of talent and reflects Macy’s continued investment in people and skills that power progress.
As the company continues to integrate new technology and automate repetitive and physically demanding tasks, it is also investing in training and upskilling. These efforts ensure colleagues grow with the future of work and are empowered to build meaningful careers in a modern, tech-enabled environment.
About Macy’s, Inc.
Macy’s, Inc. (NYSE: M) is a trusted source for quality brands through our iconic nameplates – Macy’s, Bloomingdale’s and Bluemercury. Headquartered in New York City, our comprehensive digital and nationwide footprint empowers us to deliver a seamless shopping experience for our customers. For more information, visit macysinc.com.
Contacts
Media – Carolyn Ng Cohen
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Investors – Pamela Quintiliano
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