Popular expert platform also releases new data spotlighting the human experts processing nearly 4 million queries per year from people seeking professional help with real world problems

SAN FRANCISCO, Jan. 21, 2026 /PRNewswire/ — JustAnswer, the leading online platform connecting consumers with credentialed professionals, today announced it expects to onboard more than 4,000 new experts in 2026 to meet rapidly growing demand for trusted, human expertise, particularly in consumer electronics, veterinary care, technology, and finance.

The onboarding projection is based on early 2026 customer demand trends, year-over-year platform data, and insights from JustAnswer’s 2025 Expert Survey, which together show that consumer requests for high-skill professional help are accelerating faster than current expert supply. In early Q1 2026 alone, expert requests are already trending above the same period last year.

“As everyday problems become more technical and higher-stakes, people are turning to actual verified professionals for personalized advice to specific situations and scenarios rather than generic answers,” said Andy Kurtzig, CEO of JustAnswer. “Our data makes it clear: demand for credentialed human expertise is growing faster than ever, and we need thousands of additional experts to keep pace in 2026.”

Where Demand Is Outpacing Supply
JustAnswer’s highest-priority expert categories for 2026 include:

Technology and Consumer Electronics, particularly professionals with two or more years of verifiable experience troubleshooting and repairing smartphones, TVs, and connected devices
Veterinary, driven by sustained consumer demand for licensed veterinarians with active credentials and hands-on clinical experience
Finance, as consumers seek help navigating increasingly complex personal and small-business financial decisions

More broadly, the platform continues to see a shift toward higher-skill, more technical specialties, reflecting the limits of do-it-yourself solutions and automated tools when real-world problems require professional judgment.

The Human Experts Powering the Platform
Alongside its onboarding outlook, JustAnswer released findings from its 2025 Expert Survey, based on responses from nearly 400 active US professionals currently active on the platform, offering a rare look at who is providing expert help to millions of consumers worldwide. The survey reveals that JustAnswer experts are not anonymous gig workers, but experienced professionals using flexible online work to stay engaged in their fields and to earn substantial incremental income:

20% of expert respondents earned over $100,000 on JustAnswer in 2025
9% are U.S. military veterans, reflecting the platform’s appeal to professionals transitioning from service to civilian careers
44% are parents with children under 18 at home, a figure that has remained steady year over year
21% report physical challenges or disabilities that make remote expert work a better option—rising to 28% among women
Approximately 70–80% live outside major metropolitan areas, expanding economic opportunity beyond traditional urban job centers

Who Powers Flexible Online Expert Work (2025 JustAnswer Expert Survey)
Workforce Segment	Metric
U.S. Military Veteran	9% of experts are U.S. military veterans
Parents	44% of experts have children under 18 at home
Physical Challenges/Disabilities	21% report physical challenges/disabilities make online work a better option
Physical challenges/disabilities by gender	28% of women vs 20% of men report physical challenges/disabilities make online work a better option
Outside major metros	Approximately 70–80% of experts live outside major metropolitan areas

Source: 2025 JustAnswer Expert Survey.

A Meaningful Source of Income—and Purpose
While often described as a side hustle, JustAnswer plays a significant economic role for many experts, with more than one in 5 experts surveyed making more than six figures on the platform in 2025. To note:

About half work on the platform alongside a full-time job
11% earn their entire income through JustAnswer
18% of female experts rely on the platform as their sole income source, compared with 10% of men

Beyond income, experts say purpose matters just as much:

77% cite flexible, online work as a primary reason for joining
76% say they enjoy helping people, ranking higher than income supplementation
45% value the ability to continue practicing their profession

Economic Impact of Flexible Expert Work (2025 JustAnswer Expert Survey)
Income relationship to platform	Metric
Work alongside a full-time job	50% of experts use JustAnswer alongside a full-time job
Entire income via platform	11% of experts earn their entire income through JustAnswer
Entire income via platform by gender	18% of female experts vs 10% of men rely on JustAnswer as their sole income source