New report explores New Zealand Hiring Clients moving beyond prequalification to proactively address worker competencies and frontline engagement in contractor management
DALLAS–(BUSINESS WIRE)–ISN, the global leader in contractor and supplier information management, released its 2025 New Zealand Orange Book: The Evolving Landscape of Contractor Management in New Zealand. The publication highlights to growing demand across New Zealand for more robust contractor oversight, particularly at the worker-level, providing a practical roadmap for organisations facing increasing expectations around due diligence and safety performance.
The publication examines how companies are addressing gaps in legacy prequalification systems, which can fail to assess worker competence or enforce safety protocols in the field, and details how New Zealand organisations are advancing toward holistic contractor management programmes, drawing from benchmarking data, assessments, and customer experiences.
“We are seeing a fundamental redefinition of contractor due diligence in New Zealand,” said David Bibby, Vice President of International Operations at ISN. “Organisations are moving from static compliance checks to dynamic contractor management programmes to verify if safety protocols are truly understood and implemented by workers onsite.”
The New Zealand Orange Book highlights Hiring Clients applying best-in-class contractor management programmes:
- New Zealand Oil Services Limited (NZOSL) implemented ISN’s RAVS 360™ offering to conduct in-depth assessments of contractor health, safety, environmental, and quality (HSEQ) policies and safety culture perceptions. NZOSL identified critical risk areas such as fall protection and asbestos removal as key focus points within the programme. More than 80% of NZOSL’s contractors completed these assessments supporting the company’s commitment to risk mitigation and performance improvement.
- Powerco, a major electricity and gas distributor on New Zealand’s North Island, adopted ISN’s worker-level tools to reinforce competency and environmental standards across its contractor base. Following the use of the Training Qualifications (TQ) tool, which helps ensure workers are qualified to perform tasks onsite, and the Online Training tool to deliver site orientations, Powerco contractors achieved an 87% compliance rate within six months. The company also launched environmental inductions through ISN’s Empower® app, supporting the completion of more than 3,400 training modules.
- Another New Zealand Hiring Client leveraged ISN’s CultureSight® to conduct a detailed safety culture assessment involving more than 250 employees and contractor workers. Using InsightAI™, a natural language processing tool, the company analysed over 500 open-text responses to identify improvement opportunities in areas such as competency development, reporting practices, and serious injury and fatality (SIF) prevention strategies.
Through ISNetworld® tools and services such as RAVS 360, Training Qualifications, and CultureSight, Hiring Clients can assess worker-level competencies, evaluate safety culture, and implement ongoing performance monitoring. This integrated framework helps foster safer worksites, strengthen contractor relationships, and support long-term operational resilience across New Zealand’s industrial sectors.
For more information on ISN’s industry-leading software and services, visit isn.com.
About ISN
ISN is the global leader in contractor and supplier information management, with more than 20 years of experience connecting 850 Hiring Clients in capital-intensive industries with 85,000 active contractors and suppliers to promote safety, health, and sustainability in the workplace. ISN’s brands include ISNetworld®, a global online contractor and supplier management platform, Transparency-One®, a responsible sourcing platform built to bring transparency to supply chain management, and Empower®, a worker-level app built to keep workers moving forward.
ISN has 14 offices around the globe which provide award-winning support and training for its customers in more than 85 countries. ISN takes pride in leading worldwide efforts to improve the efficiency and effectiveness of contractor and supplier management systems and in serving as a world-class forum for sharing industry best practices, benchmarking performance, providing data insights among its members, and helping decision makers, including board members, ensure contractor and supplier risk is assessed and monitored. For more information, visit isn.com.
Contacts
Media Contact
Alyssa Bruce
Walker Sands for ISN
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