Annual awards honor technology and business service providers delivering highest levels of customer service to enterprise clients
LONDON–(BUSINESS WIRE)–$III #CX–Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has named Capgemini, HCLTech and Hexaware as Client Champions, the top overall honor in the 2025 ISG Star of Excellence Awards™, recognizing the three service providers for consistently demonstrating the highest standards of customer service excellence in the past year, based on direct feedback from enterprise customers.
The providers were honored in the eighth annual ISG Star of Excellence Awards for earning the highest cumulative customer experience scores across all regions, industries and technology areas. The awards were presented at the ISG Sourcing Industry Awards gala dinner on November 19, at the conclusion of the ISG Sourcing Industry Conference at the Fairmont Windsor Park London. The title of Client Champion, formerly called the Overall Award, celebrates the companies that best exemplify outstanding service provider customer experience (CX).
The ISG Star of Excellence Awards, part of the ISG Provider Lens® research program, is the premier industry recognition for the technology and business services industry. Providers are ranked on the quality of their services based on direct feedback from enterprise customers in the areas of Business Continuity and Flexibility; Collaboration and Transparency; Execution and Delivery; Governance and Compliance; Innovation and Thought Leadership, and People and Cultural Fit.
The winners are chosen from among a group of more than 240 service providers that ISG analyzes and evaluates each year. This year, ISG received feedback from enterprise clients with roles in IT, operations, lines of business, procurement and vendor management and other areas, operating in the Americas, EMEA and Asia Pacific.
In addition to the Client Champions, last night’s ceremony recognized winners across a wide range of award categories, including:
- Excellence Awards, for the highest CX scores across a given category. Persistent Systems received the AI & Data Excellence Award, formerly called the Emerging Tech Award. Coforge won for IT Outsourcing (ITO), Infosys for Business Process Outsourcing (BPO), HCLTech for Ecosystem and Capgemini for highest score across industries. ANSR won the newly introduced Global Capability Center (GCC) Excellence Award.
- Excellence Regional Awards, for the top CX score in each region, went to EY for the Americas, Capgemini for EMEA and Cognizant for Asia Pacific.
- CX Partnership Awards went to Network Science for Innovation Excellence and Konecta for Delivery Excellence.
Capgemini received the most awards across all categories, with three, followed by HCLTech with two.
John Boccuzzi Jr., president of ISG Research, noted that growing enterprise participation in the ISG Star of Excellence™ program continues to increase its value to providers.
“As more enterprises engage with the ISG Star of Excellence™ program, it’s clear that providers and their clients are doubling down on customer experience as a strategic priority,” Boccuzzi said. “The results give detailed insights into how companies perceive their provider partners. Enterprise feedback on the providers they nominate expands ISG’s knowledge of the industry, strengthening our research and sourcing advisory services.”
Namratha Dharshan, chief business leader of ISG Provider Lens Research, who oversees the ISG Star of Excellence program, said providers are increasingly important to clients’ technology strategies as AI becomes essential for competing in any industry.
“Enterprises continue to demand more from providers even as some AI deployments begin to scale up and deliver operational benefits,” Dharshan said. “They seek partners that can help them execute on a long-term vision while increasing agility to adapt to new technology and business needs.”
The ISG Star of Excellence™ CX research program scores and ranks providers based on customer survey responses. Ongoing surveys ask enterprises to rate their experiences with hundreds of IT and business services providers across industries, regions and technologies. The research goes beyond general satisfaction to explore, in depth, customer experiences with specific services and solutions offered by providers — research that is tied directly to ISG Provider Lens® quadrant evaluations.
For more information on the ISG Star of Excellence™ continuous CX research program, visit this webpage. Service providers can nominate their customers to be a part of the program at any time throughout the year.
In addition to the ISG Star of Excellence winners, the November 19 gala dinner also recognized winners of the 2025 ISG Paragon Awards™, for the use of new sourcing approaches and digital technology, the 2025 ISG Software Innovation Awards™, for innovations that drive business and IT transformation, and the ISG Provider Lens® awards, for Leaders and Rising Stars in IPL studies.
About ISG Provider Lens® Research
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Contacts
Press Contacts:
Laura Hupprich, ISG
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Julianna Sheridan, Matter Communications for ISG
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