Infobip Research Shows Half of Consumers Want Shopping Season Promotions Before End of October

2025 shopping season survey unveils consumer engagement expectations

LONDON–(BUSINESS WIRE)–Global cloud communications platform Infobip’s 2025 shopping season survey¹ has revealed the festive period really does start earlier each year. Nearly half of consumers (47%) now expect to receive promotions by the end of October with a further 31% preferring early November. The findings highlight a clear shift in consumer behaviour, with shoppers eager to plan ahead and brands needing to respond earlier to capture attention.

The study also shows that personalisation and AI are driving the shopping experience:

• 76% of consumers say personalised offers are important in their decision making
• 66% trust AI to handle simple shopping tasks like order tracking or product recommendations.

Ben Lewis, VP of Marketing and Growth at Infobip, comments: “A key learning from this year’s shopping season survey is that consumers globally are getting an early start on their holiday preparations – actively browsing, comparing options, and curating their wish lists well before November. The survey also highlights that shoppers increasingly want to control their brand interactions, choosing when and how they want to be contacted, and which channels they prefer.

“For retailers, success during the crucial holiday shopping season hinges on deeply understanding consumer preferences, engaging customers at the right time, through their preferred channels, and delivering personalised, meaningful content.”

The winning formula for businesses looking to engage customers this shopping season is a combination of timing, channel and relevance. Key insights include:

1. Early is the new on time – Globally, 47% of shoppers expect promotions to drop by late October or earlier, and 31% want them in early November.
2. Personalisation is a must – 76% of shoppers value personalised offers, with irrelevant or over-targeted campaigns being seen as intrusive by 8%.
3. Speed matters – Effective engagement must extend beyond purchase. 90% say order confirmations within minutes are essential during the holidays.
4. AI is gaining trust – 66% of shoppers trust AI for simple tasks like order tracking or product recommendations. 16% trust AI suggestions as much as human ones.
5. Omnichannel engagement is mandatory – Email remains a leading channel for holiday promotions, but WhatsApp, SMS, RCS and app notifications are catching up fast.

Read the full report here: https://www.infobip.com/blog/shopping-season-survey

¹ Research was conducted on 1,600 respondents from eight key markets: the US, the UK, France, Spain, Brazil, India, Australia, and the Philippines.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.

Contacts

Highbury Communications
Sarah Penney

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Infobip
Wendy Schellens

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