Empowers multifamily operators and site teams to shift from reactive maintenance and siloed systems to integrated, performance-driven operations; showcases latest innovations at NAA Apartmentalize
SAN DIEGO–(BUSINESS WIRE)–#happyco—HappyCo, the leader in centralized maintenance for multifamily operations, today announced a major platform expansion with its proprietary Joy AI, capital planning, remote maintenance service, and growing open API ecosystem. Showcased at NAA Apartmentalize 2025, the latest advancements empower teams to transform reactive maintenance, manual processes, and siloed workflows into a unified, data-driven performance engine.
“AI’s real value isn’t in automating what we already do – it’s in seeing what we’ve been missing,” said Jindou Lee, CEO of HappyCo. “We trained Joy on millions of actual service records from real properties. When it tells you why Site A takes twice as long to turn units as Site B, or flags that you’re about to have three HVAC systems fail next month, that’s your data talking back to you.”
With over 5.5 million units on the platform, HappyCo has proven that Centralized Maintenance drives real results. Operators are completing unit turns three times as fast, achieving unit-to-technician ratios as high as 1 to 170, and scaling efficiencies even further with AI and automation that unlock performance across every asset.
Built-In AI Intelligence, Built for Maintenance Operations
At the center of the latest innovation is Joy – HappyCo’s proprietary, built-in AI that enables users to ask direct questions about their maintenance operations. “Which properties are burning through the most maintenance hours?” “What’s driving our high material costs this quarter?” “Why is Site A taking twice as long on unit turns?”
Native to the HappyCo platform and accessible at every level – from technician mobile apps to executive dashboards – Joy instantly transforms raw operational data into contextual, actionable insights.
Real-Time Visibility on Individual Property and Portfolio Levels
Complementing Joy’s intelligence layer with visual performance tracking, HappyCo’s Property Profile offers a clear snapshot of operational health at the property and portfolio level – all in real-time. Each profile highlights key performance metrics, such as work order velocity, inspection quality, and make-ready progress, enabling teams to benchmark sites, identify trends, and proactively address issues before they escalate.
“Operational intelligence isn’t about having more data – it’s about having the right data, clearly presented,” said Jeff Derricott, Director of Operations at Thomas Safran & Associates. “HappyCo is equipping our team with the tools to foster data literacy across every level of the organization. That foundation enables faster, smarter decisions, and our residents feel the impact. I’m especially excited about HappyCo’s new plug-in capabilities and what they mean for the future of centralization, automation, and business intelligence.”
Balancing the Human and Artificial Intelligence of Maintenance Operations
Also announced today are new enhancements to HappyCo’s flagship remote maintenance service, Happy Force, resolving up to 9% of resident maintenance issues without dispatching techs onsite. By combining AI-powered triage with experienced off-site technicians, Happy Force helps teams stay focused on high-skill, in-person work.
“With Happy Force, we’ve deflected 50% of our after-hours calls, which means our maintenance teams actually have peace of mind when they go home,” said John Barr, Director of Leasing and Innovation at The Dinerstein Companies. “Our technicians have the bandwidth to focus on preventive maintenance and complex projects that directly impact property performance.”
Backed by advanced features like Smart Assign for intelligent task routing, 24/7 ticket handling, and live vendor coordination, Happy Force enables centralized teams to scale service delivery, reduce burnout, and elevate the resident experience – a win-win for both operations and communities.
Capital Planning Software That Works with Operations, Not Against It
New integrations between Happy Property and Happy Asset Management modules bridge the gap between capital planning and daily operations. With HappyCo, asset managers will have the ability to push CapEx decisions directly into day-to-day maintenance workflows, creating immediate accountability and real-time budget tracking.
When a major repair gets flagged during an inspection, teams can instantly see if it’s already planned for replacement, adjust timelines based on actual conditions, and update budgets with real costs rather than estimates. With HappyCo, capital planning becomes real-time operational planning.
Open API Ecosystem Unifies Tech Stack for Streamlined Operations
Building on its commitment to bring interoperability and flexibility to multifamily operations, asset management, and resident services, HappyCo’s Plugins Marketplace sees continued expansion with an open API ecosystem of partners to further enable centralized operations with zero vendor lock-in.
“Every property management company has a different tech stack, and that’s not changing,” said Ben Nowacky, President at HappyCo. “What we can change is eliminating the friction between platforms with AI built for maintenance operations. When your systems can coordinate with vendors automatically, sync property data, and streamline resident communications, you can stop spending time on manual data entry and start focusing on what drives NOI.”
With no-cost integrations now live with Moved, Wreno, Source7, Thumbtack, and SWTCH, and early access availability with Rently, REBA, Synco and more launching soon, customers can streamline and customize their tech stack while eliminating manual data entry and siloes across properties.
Experience HappyCo’s Latest Advancements Live at NAA Apartmentalize
See your data come to life with HappyCo during NAA Apartmentalize 2025. Visit Booth #1707 to experience Joy, explore Property Profiles, see capital plans in action, and tap into HappyCo Plugins. To schedule a demo, visit happy.co/naa-2025 and learn more at happy.co.
About HappyCo
HappyCo powers the multifamily industry’s most advanced centralized maintenance platform, trusted by over 5.5 million units. With a built-in AI engine, remote maintenance service coverage, and integrated asset planning, HappyCo enables multifamily operators to scale efficiently, respond faster, and deliver superior resident experiences from a single platform. To learn more, visit happy.co.
Contacts
Press Contact
Lindsey Henn
PR for HappyCo
[email protected]
+1 (626) 893-4229
