COLLINSVILLE, Conn., June 11, 2025 /PRNewswire/ — Empara, powering smarter healthcare operations with its HealthAIOS™ platform, today announced the launch of Virtual Teams—a new platform capability designed to offload high-volume service interactions and unlock scalable operational efficiency for third-party administrators (TPAs), health plans, and their partners.
As service teams are stretched thin and member expectations continue to rise, Empara’s Virtual Teams deliver always-on, AI-powered support across phone, text and in app messaging— resolving common requests instantly and redirecting human effort to more strategic, impactful service.
“Our platform was built to solve the real problems administrators face—cost, complexity, and limited bandwidth,” said Markus Waite, President of Empara. “Virtual Teams extend your workforce with AI agents that work 24/7, reduce call volume, and allow your people to focus on higher-value work. It’s like adding team members overnight—dedicated to the tasks that slow you down.”
Virtual Teams launched with a flagship Provider Interaction AI Agent, designed to automate high-volume tasks like eligibility checks, claim status updates, documentation requests, and prior authorization submissions. For a 20,000 life TPA, these routine—but time-consuming—interactions can result in more than 10,000 provider calls per month, driving up administrative overhead and straining internal resources.
Empara’s AI Agents are fully integrated into its HIPAA compliant platform and configured with plan- and member-specific data. Conversations are recorded in real time, with key details automatically stored and linked to the appropriate member case—ensuring a seamless handoff to service teams and creating a fully auditable record when needed. “We’re focused on solving the most pressing pain points administrators face,” said Mike Nigels, Chief Technology Officer at Empara. “Our AI agent workflows are highly configurable, allowing us to tailor automation to the unique needs of each client.”
Early adopters are projecting a 30–50% efficiency gain through call diversion and OpEx savings. Empara is working with clients to support expanded use cases like coordination of benefits, accident and workers’ compensation intake, prior authorization submission and member benefit navigation.
These gains extend beyond the back office. Empara’s Virtual Teams enhance the healthcare experience across the board—giving providers faster access to critical information and members instant support without the frustration of hold times or phone trees. With real-time answers available through voice, chat, and portal, Empara is helping administrators deliver the kind of service today’s stakeholders expect: faster, simpler, and always on.
Now Part of the Empara HealthAIOS™ Platform
With the launch of Virtual Teams, Empara’s comprehensive platform now includes:
- Member App – A consumer-grade, AI-powered interface that connects members to service teams, delivers instant answers, seamless benefit access, and fewer service requests.
- Partner Console – A centralized hub for configuring plans, managing groups, integrating partners, and streamlining support workflows across every stakeholder.
- Virtual Teams – AI agents that provide 24/7 support across voice, chat, and portal—automating claims, eligibility, coverage, prior auths, and more to reduce OpEx and increase efficiency, profitability and satisfaction across the board.
To learn more, schedule a demo, or experience the Provider Interaction Agent live, visit www.empara.io.
Media Contact:
Liz Chasse
Chief Marketing Officer, Goodroot
[email protected]
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SOURCE Empara
