Digital Transformation
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Five ways Microsoft Copilot can help your business thrive
Businesses across the globe have experienced one of the most significant shifts in workplace dynamics in decades post-pandemic. Central to…
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AI deployment is a team effort
The data a business possesses is a critical asset, offering deep insights into customer needs, operations and products. Leveraging this…
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What Are The Challenges Posed by Partner Onboarding and How Can Businesses Leverage AI to Help
Typically, software companies skip over onboarding, tossing their partners a few introductory materials, user guides, and resources for them to…
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Has AI become integral to life in the city? Exploring the future of urban transport management
For many of us, the concept of AI is one that is strongly connected with our digital operations, office work,…
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Hybrid 2.0: Why your customer support team needs both human empathy and AI efficiency
The term ‘hybrid’ has been brandished around quite significantly since the pandemic. Full of good intentions (and sometimes results) and…
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Proactive Measures for Mitigating Bias in Digital Services
From personal assistants to facial recognition, artificial intelligence (AI) has integrated deeply into personal and professional lives. Over 18 million people…
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Confidence Thresholds and Human Overrides: A Blueprint for Human-in-the-Loop AI
Abstract As AI systems assume more decision-making tasks, the key challenge is determining when to involve humans. This article outlines…
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For Generative AI to work, IT departments need an overhaul
I’ve been doing the rounds with major global service providers and IT businesses recently, discussing the many possibilities that generative…
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What differentiates ‘AI leaders’ from the rest of us?
AI has potential to bring great gains to businesses in terms of scalability, efficiency, and innovation. But many businesses are…
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Why good manners are now crucial to landing a job in tech
In 2010, it wouldn’t have been unusual for a coding-proficient and bachelor’s accredited individual to more or less just walk…
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