AI-Driven Credentialing Innovation Promises 60% Faster Onboarding for U.S. Healthcare
Healthcare credentialing in the U.S. is on the verge of a much-needed upgrade. A patent-pending innovation currently under research explores how AI and blockchain... Read more.
How AI Will Re-Define the Driving Experience
Automakers have a new challenge: not just manufacturing safer and more reliable vehicles, but building smarter, software-defined vehicles. As the car evolves into... Read more.
AI Avatars and the Future of Work: A Human-Centred Approach to Innovation
The emergence of AI avatars in the workplace is one of the more visible signs of how artificial intelligence is reshaping the employee experience. These digital... Read more.
AI Trends and Their Impact on Businesses and Industries
A few years back, automation meant bots that followed scripts. They clicked, typed, copied, and pasted exactly as told. But throw in an exception like a new format... Read more.
Agentic AI Can’t Be Trusted, Until It’s Authorized
We are entering the era of agentic AI, a class of artificial intelligence that goes beyond passive prompting and becomes an active operator. These agents can initiate... Read more.
When AI Can’t Feel: The Hidden Cost of Emotionally Unintelligent Agents in the Call Center
The Missed Moment It’s 3:47 PM on a rainy Thursday afternoon in Cleveland. Sarah, a long-time customer of a telecom provider, dials in to cancel her service. She’s... Read more.
How AI is Rewiring the Enterprise
AI is the most transformative technology shaping the world around us—including how enterprises will operate, compete and innovate. Enterprises are no longer sitting... Read more.
AI and the Visibility Gap: Leveling the Playing Field for Women’s Sports
The Visibility Crisis That Shaped an Industry When I oversaw Sponsorship Marketing at Amazon in early 2022, women’s sports occupied a frustrating place in... Read more.
How AI is evolving the modern digital experience
The last two years have brought a dramatic change in the technology space, as AI has empowered consumers with its quick-turn ability to digest, consolidate, and... Read more.
AI and the New Architecture of Reputation: From Perception to Prediction
Reputation used to be reactive. A whisper of bad press, a social media storm, or a missed opportunity in crisis communication could shift perception almost overnight.... Read more.