The value of AI chatbots and the future of customer services technology
How many times have you been in a situation where you urgently need to get through to a customer service agent, phone lines are busy or the contact centre is closed,... Read more.
Predictive Analytics and AI/ML Empowering Community Financial Institutions to Outcompete Larger Rivals
The current global business intelligence market is strong with total growth forecasts to expand from USD $23.1 billion in 2020 to USD $33.3 billion by 2025, at an... Read more.
Putting the AI into Agile
As difficult as the disruption of the past year has been, it has undoubtedly been a driver for businesses to get their priorities straight. The effects of the global... Read more.
Adopting AI: Three Big Issues
Following on from the Robotics & AI Industry Showcase, Dr Caroline Chibelushi, Knowledge Transfer Manager for AI at KTN, explains the three big issues slowing... Read more.
Process Mining and the need to evidence operational pain points
Process discovery is no longer a time-consuming and resource-intensive practice. Creating and analysing current state processes is now entirely automated.... Read more.
How AI-driven intent data can transform B2B marketing
Marketers’ interest in intent data is growing – and for a good reason. By definition, intent data includes any information that could be used to gauge a... Read more.
The Only Real Answer To Machine Learning Failure? Stopping It Ever Happening & Embracing MLOps
Only a few years back, IT had a terrible reputation for being slow to respond to changing business needs. We fixed that—and we can use the same idea to head off... Read more.
Letter from the Gulf: The rise of AI diplomacy
The UAE’s appetite for artificial intelligence is plain to see for anyone browsing its daily news media. The country’s leadership was one of the world’s... Read more.
How AI-guided selling is transforming B2B sales and driving buyer engagement
Artificial Intelligence (AI) has been with us in a meaningful way for a decade now, covering virtually every area of business and driving significant investment.... Read more.
Turning search upside down: how AI is capsizing traditional enterprise search
Search is a vital element of what makes the Internet such an essential tool for so many of us. Without the ability to find information in a matter of seconds, it... Read more.