Confronting the Green Challenge: AI and Data Center Emissions
Sustainability has been a buzzword in the digital economy for years now. Data centers have been using Power Usage Effectiveness (PUE) to measure energy efficiency... Read more.
Contact centre closures highlight the urgent need to modernise customer service – with people at the heart of the transition
The recent announcements from Sky, which is closing its in-house contact centres, and Foundever, which is shifting towards more decentralised, hybrid models, point... Read more.
When AI Becomes a Therapist: Why Workplace Well-being Needs More Trust, Not More Tech
When an employee confides that they prefer ChatGPT over their company’s Employee Assistance Program (EAP) because it “won’t rat them out,” we need to stop... Read more.
Data Center Infrastructures Versus Traditional Workloads
It’s no secret that the incredible capabilities of AI are bringing new demands in terms of compute power. But as AI tools continue to be rolled out across new... Read more.
What Agentic AI Can Learn From Robotic Process Automation
The rise of agentic AI functionality reminds me back to an earlier shift in enterprise automation. The rise of Robotic Process Automation (RPA). Back then, RPA... Read more.
Redefining Telecom Success with AI-Powered Customer Support
Telecom companies, managing millions of complex service interactions each month, find themselves under new pressure. Traditional call center models can no longer... Read more.
AI for Supply Chain Optimization: How Predictive Insights Improve Inventory and Logistics
Today’s supply chains are facing pressure from all directions. From rapidly shifting consumer expectations to large-scale disruptions like weather events, material... Read more.
Top Marketing Challenges in Highly Regulated Industries and How to Overcome Them
Marketing in regulated industries presents a unique set of challenges. Companies operating in healthcare, finance, and insurance face significant barriers when developing... Read more.
Grokstream Unveils Grok® Predictive IT Operations to Move the Needle on Self-Healing IT Operations
Dallas, Texas, June 12, 2025 — Grokstream, a leader in AI-driven IT Operations, today announced Grok® Predictive IT Operations, a culmination of releases designed... Read more.
The Agentic Revolution: Navigating Identity, Authorization, and Trust in a World of Software Agents
“Agentic” is the buzzword of 2025. And for good reason. Soon, software agents will automate so many of the things we do every day and make our lives easier. ... Read more.