Starter Guide for AI Chatbots

Discover how better customer experiences can become reality with conversational AI.

This whitepaper explores the critical facets of implementing AI chatbots, shedding light on their transformative impact on operational efficiency, cost optimization, and customer satisfaction. Commentary from AI and digital transformation professionals at OpenText, KPMG, Emergn, and Digital Automation and Robotics gives examples of what an AI chatbot can do for businesses, why businesses are turning to conversational AI solutions, and how AI can be adopted safely and ethically.

āœ”ļøĀ  Delivering an improved customer experience, faster.Ā 

āœ”ļøĀ  Aligning AI strategy with business goals and outcomes.

āœ”ļøĀ  Innovating with Conversational AI to meet customers’ needs.Ā 

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98 %

Reduction in business Costs

Repondents said AI Chatbots have reduced business operational costs.

91 %

AI strategy importance

People recognizing AI strategy alignment with business goals.

88 %

Increased engagement

People agreeing that 24/7 AI chatbot availability boosts engagement.

88 %

Used AI-driven Chatbots

Amount of people that have used AI-powered chatbots in the past 3 months

Companies mentioned in this whitepaper

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