AOL and Newsweek Named Rugs.com a Top Online Destination for Rug Shopping While The Company Unveils New Search Technology, Expanded Rug Collections, and Enhanced Shopping Experience
FORT MILL, S.C.–(BUSINESS WIRE)–#AOL—Rugs.com, a leading online rug retailer and family-owned business with over 60 years of retail experience and more than 25 years as an eCommerce pioneer, was recently named one of the best places to buy rugs online by AOL and Newsweek. Rugs.com is making finding a rug easier and more personalized than ever by unveiling innovative search and AI technology, expanding its collection, and enhancing customer care, making it one of the best places to buy rugs online.
These innovations and intuitive search capabilities empower customers to find the rug they want, creating a “shopping made easier” experience that enhances discoverability, visualization, and customer satisfaction.
Rugs.com’s new visualization features and technology directly address consumer needs:
- For an unparalleled shopping experience, shoppers can use a home visualization tool to easily imagine rugs in their space by uploading a photo or trying demo rooms.
- Visual search options allow shoppers to browse rugs by size, color, style, pattern, or price.
- Smart filters now help shoppers buy a rug online with important call-outs, such as “handmade,” “pet proof,” “best seller,” or “washable.”
- The best-in-class customer service now provides new technological innovation alongside human support ready to help seven days a week. Get answers to questions easily by interacting with the new AI Agent for immediate help or ask a question of the customer service team, in an easy-to-use question form on each product page.
Rugs.com, as a rug specialist, prioritizes the customer experience. The company manufactures and sources a wide range of rugs for every budget and style to offer hundreds of thousands of SKUs, making it one of the largest online rug selections.
- To help shoppers find the right rug, Rugs.com works with its craftspeople to create rugs based on customer needs and feedback.
- Every day, Rugs.com adds fresh rug designs to its collection of more than 100,000 designs in countless shapes, sizes, and styles, ranging from modern minimalist to timeless traditional.
- Detailed product descriptions now include information such as care, materials, and tips on how to choose the right color rug for your space.
- User-friendly reviews from fellow shoppers help consumers make informed decisions.
- Rugs.com always offers free shipping on every rug, every order, and 30-day returns are free and easy.
- #1 in Customer Satisfaction: Rugs.com’s top ratings on Google, Trustpilot, the Better Business Bureau, and Sitejabber reflect the consistent positive experiences.
“Our commitment to a customer-first approach has been at the heart of our business for the last 25+ years,” said Andrew Haltom, Rugs.com Director of Customer Success. “We understand that choosing the right rug can be a complex decision. Our new tools and personalized shopping experience simplify that process. We offer a direct-from-the-maker model that eliminates middlemen and inflated costs, giving shoppers the lowest prices guaranteed. As a family-run company, many of the rugs are crafted in mills owned and operated by Rugs.com, ensuring quality control and cost efficiency.”
About Rugs.com: A family-owned business with over 60 years of expertise, Rugs.com is a leading online rug retailer, featuring one of the largest rug selections with over 100,000 indoor and outdoor designs. Committed to being the best place to buy rugs online, Rugs.com provides a wide variety of styles, materials, and sizes, including hand-knotted, machine-woven, and washable options at the lowest possible prices. Enjoy fast and free shipping, a risk-free 30-day free return policy, and award-winning customer support. Rugs.com actively supports sustainability and community support by planting a tree for every rug sold in partnership with the Eden Reforestation Project and providing rugs to teachers through its “Playing it Floorward” program. Rugs.com’s mission is that a beautiful rug should be “Beneath Every Moment.“ Visit www.rugs.com.
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