LOWELL, Ark.–(BUSINESS WIRE)–J.B. Hunt Transport Services, Inc. (NASDAQ: JBHT), one of the largest supply chain solutions providers in North America, has been awarded best overall domestic intermodal provider for the second half of 2025, according to the latest Journal of Commerce (JOC) Intermodal Service Scorecard, released Feb. 10.
This marks the sixth consecutive survey in which J.B. Hunt has secured the top ranking, earning the No. 1 position in every release since the scorecard’s inception in 2023. The Intermodal Service Scorecard reflects feedback from more than 145 shippers and asset‑based and non‑asset‑based intermodal marketing companies (IMCs) on their service experience between July 1 and Dec. 31, 2025.
Scorecard Highlights
- J.B. Hunt achieved a Net Promoter Score of 58 and an overall score of 4.6 out of 5.
- 93% of J.B. Hunt customers reported being satisfied, the highest satisfaction score among intermodal providers in the survey.
- J.B. Hunt received scores above 4 out of 5 across core execution categories of equipment, pickup, delivery, customer service and technology.
The JOC report, which publishes twice a year, also noted continued confidence in the performance and dependability of domestic intermodal services overall, with 90% of respondents reporting satisfaction during the survey period.
“This recognition is a reflection of the commitment to operational excellence our intermodal team demonstrates every day,” said Darren Field, president of intermodal and executive vice president at J.B. Hunt. “Earning the top spot six consecutive times underscores the reliability, innovation and consistency we bring to customers across our network.”
Following the strong customer satisfaction results, Spencer Frazier, executive vice president of sales and marketing at J.B. Hunt, highlighted the importance of collaboration across the industry.
“Customer satisfaction is the ultimate measure of success, and these results show the strong performance our teams delivered in 2025,” Frazier said. “From account teams to operations to customer service, our people work together through both favorable and challenging environments, and one thing never changes: our deep appreciation for our customers and the trust they place in us to work as one team toward the best possible outcomes over time.”
The full JOC Intermodal Service Scorecard can be viewed at www.joc.com.
About J.B. Hunt
J.B. Hunt’s vision is to create the most efficient transportation network in North America. The company’s industry-leading solutions and mode-neutral approach generate value for customers by eliminating waste, reducing costs and enhancing supply chain visibility. Powered by one of the largest company-owned fleets in the country and third-party capacity through its J.B. Hunt 360°® digital freight marketplace, J.B. Hunt can meet the unique shipping needs of any business, from first mile to final delivery, and every shipment in-between. Through disciplined investments in its people, technology and capacity, J.B. Hunt is delivering exceptional value and service that enable long-term growth for the company and its stakeholders.
J.B. Hunt Transport Services Inc. is an S&P 500 company and a component of the Dow Jones Transportation Average. Its stock trades on NASDAQ under the ticker symbol JBHT. J.B. Hunt Transport Inc. is a wholly owned subsidiary of JBHT. The company’s services include intermodal, dedicated, refrigerated, truckload, less-than-truckload, flatbed, single source, last mile, transload and more. For more information, visit www.jbhunt.com.
Contacts
Brittnee Davie
Vice President – Marketing
[email protected]
